IT Desktop / Floor Support

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

What will you be doing?

Desktop Support:

• Day to day operational support of a complex desktop environment, including a large virtual desktop population, for a broad range of internal clients.
• Performing advanced desktop troubleshooting (desktop operating systems, hardware, standard MS Office applications and a large range of proprietary technologies)
• Managing third party applications through full product lifecycle, including security reviews, scripting, testing, deployment and on-going support.
• Coordination/escalation/ownership for IT incidents/problems requiring collaboration with global technology teams or local vendors
• Coordination and execution of IT client requests like provisioning of IT hardware, software deployments, new product requests etc.
• Incident resolution and problem management across a broad range of technical issues
• Acting as a local technical lead on global projects
• Interacting with other support groups (regional and global) within the Firm across multiple platforms

Infrastructure Support:

• Performing local recurring infrastructure tasks such as network patching
• Support global infrastructure teams and execute instructed tasks such as HW installs, changes, break-fix, testing and checkouts
• Acting as a local technology lead, assisting infrastructure projects with local impact
• Collaborate with global Infrastructure Teams to troubleshoot local incidents/problems
• Infrequently, the role requires working after business hours (evenings, weekends, public holidays) for support coverage and Infrastructure support

Administration:

• Documentation of incidents/problem
• Maintain support documentation for knowledge sharing
• IT asset management according to internal best practices

What we're looking for:

• Strong analytical problem-solving skills
• Identify, manage and escalate where necessary risks associated with IT systems and Infrastructure
• Comprehensive knowledge of Windows operating systems, IOS, Android, Office 365, PC hardware and Mobile Devices
• Excellent verbal and written communication skills; ability to frame technical information for a diverse audience
• Able to operate effectively in a pressurised environment, managing rapidly evolving situations to a satisfactory conclusions

Skills that will help you in the role:

• Fluent in German (speaking and writing)
• Excellent follow-up skills: must take initiative and stay with problem from beginning to end
• Comprehensive knowledge of ITIL Framework
• Exposure to Agile methodologies
• Proven ability to work independently, as well as in a team environment.

Flexible work statement:

Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Internal Applicants:

Internal mobility can be a way to grow your career and realize your professional potential. Typically, you must be in your position for at least 18 months and performing satisfactorily before applying for another job at the Firm. Internal applicants can find out more regarding career navigation, mobility guidelines and policy on our employee portal by clicking here.

Equal opportunities statement:

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.