In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is a Team Manager position at Vice President level within the Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on...

What you'll do in the role:
• Manage complex processes and/or support significant process management/project efforts.
• Lead in process improvement, project management or technology development and testing across multiple teams and/or divisions.
• Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution.
• Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations.
• Demonstrate a strong understanding of the compliance and regulatory framework that apply to financial institutions.
• Drafting and updating procedures and desktop guidance related to the ETRADE EDD process.
• Serving as the main point of contact for questions/escalations relating to E*TRADE.
• Managing the day-to-day productivity and quality of a team of 20 to 30 team members located both on-shore and off-shore. #LI-JO1What you'll bring to the role:
• Front-to-back knowledge of the processes, projects, systems, markets, and instruments that influence their team with a comprehensive understanding of job-related operational/compliance policies and procedures.
• Ability to think commercially, understand the impact of initiatives, risks on the operational budget.
• Ability to address non-standard issues within area of expertise.
• Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you.
• A leadership style that will bring together team members both on-shore and off-shore into one cohesive high-performing team.
• Ability to look beyond the status quo and improve process to gain efficiency and scalability.
• At least 6 years' relevant experience would generally be expected to find the skills required for this role.

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries.

At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity

We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). #LI-JO1