We're seeking someone to join our team at a Director (P3) level position within GSS, the Global Market Data (GMD) group which includes Market Data Sourcing, Analysis, Administration, and Inventory Management teams. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. Support all Business Units across AP, JP, NA, and EU to permission/de-permission or modify the existing user license/account, for over 40 Market Data vendors
In the Corporate & Enterprise Services division, we provide solutions that enable Morgan Stanley's workforce, across our global workplace locations, to effectively and efficiently work in the service of our clients. This is a Director position within Third Party Risk Management, which specializes in identifying, analyzing, and managing risks presented to a company as a result of working with external parties / vendors.
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Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.
What you'll do in the role:
• Process Market Data Orders to Add, Modify and Remove Products and Services.
• Liaise with various vendors to create, modify, and delete users Market Data subscriptions.
• Coordinate with Workspace Support on software installation for products such as Bloomberg, Refinitv Eikon, Capiq Plugin & FactSet.
• Process market data removals for left firm users daily.
• Provide Market Data Order Tool (MDOT) support to new and existing BU Admins.
• Participate in MDOT testing for enhancement and bug fixes.
• Answer general market data inquiries from users, BU Admins, workspace support and vendors.
• Process bulk set up of Market Data subscriptions for Interns and Full Time Analysts and Associates
• Answer questions from users during Annual Market Data Certification and process all removals submitted by users.
• Help to update Market Data Admin Twiki site with process changes, FAQ, & vendor rep changes.
• Escalate to Market Data Analyst Support Team on out of license coverage.
• Accurately update Market Data FITS Inventory system as required for manually maintained products and services plus Bloomberg name changes.
• Pay attention to ticket comments and reach out to team leader with questions.
• Keep Service Now tickets updated with vendor status and inform BU Admins of status when SLA passes.
What you'll bring to the role:
• Report status regularly to the relevant team leaders.
• Is dedicated to quality client service. Provides timely responses to client requests and queries. Resolves client issues in a timely fashion. Maintains flexibility in responding to client requests.
• Demonstrates effective problem-solving skills.
• Effectively manages and controls own tasks.
• Maintains team morale and effectiveness through personal example. Maintains a positive and enthusiastic attitude.
Preferred Skills:
1. Proven ability to work independently and as a team member.
2. Good communication (written and oral) and interpersonal skills.
3. Good organizational, multi-tasking, and time-management skills .
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.