> GenAI Use Case Testing: Develop and execute test plans to evaluate the performance and accuracy of GenAI use cases, ensuring that they meet quality standards and user expectations. > Monitoring and Maintenance: Continuously monitor business processes that leverage automation & GenAI to detect errors, biases, or performance degradation. > Performance Tracking & Analysis: Document any issues or defects in the AI model outputs and identify key themes and trends with user engagement and adoption, providing clear and actionable feedback that can inform future enhancements > Reporting & Documentation: Produce clear and comprehensive documentation of testing procedures, results, and any identified issues or improvements. Maintain comprehensive logs of automation metrics. > Perform real-time quality checks on live GenAI use cases Qualifications & Skills: > At least 7 years of relevant experience in quality engineering/testing or other careers where a similar skill set is developed and demonstrated. > Experienced team leader with proven ability to manage, mentor, and develop people > Bachelor's Degree required. > Ability to demonstrate strong leadership and project management skills. > Strong sense of ownership, accountability, and entrepreneurial spirit. > Strong communication, attention to detail and analytical skills. > Experience with Agile or application development methodology for technology projects is a plus. > Knowledge in using both PowerPoint & Excel. > Ability to effectively manage ambiguity and apply problem solving skills. > Able to prioritize and manage multiple concurrent initiatives. > Ability to simplify and communicate complex subject matter. > Ability to work in a fast-paced environment, managing expectations and deadlines across various projects. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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