Conversational and Generative AI Content Associate

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

• Drive insights for generative AI content strategy by conducting in-depth analysis on chatbot performance and user questions.
• Conduct thorough analysis of chatbot performance identifying opportunities to support reporting and monitoring requirements, drive product enhancements, and better align chatbot responses with user expectations.
• Identify areas for improvements in authoring practices and provide actionable insights to optimize chatbot answer quality and relevance.
• Act as a liaison between subject matter experts (SMEs) and the technical development team to ensure chatbot behavior aligns with domain specific knowledge and business objectives.
• Manage user feedback program and work closely with the reporting team on requirements.
• Drive user feedback program by tracking key metrics, collecting, and analyzing user feedback.
• Maintain and monitor the feedback mailbox, ensuring all inquiries are appropriately addressed and categorized for reporting.
• Create detailed reports to inform stakeholders of chatbot performance and feedback trends offering insights into how these impact overall product effectiveness.

What you'll bring to the role:

• Minimum of 2 years' of relevant experience
• Bachelor's degree in finance or related field.
• Proficient in data-driven analysis.
• Demonstrated ability to present findings and recommendations to stakeholders.
• Some experience or strong interest in learning about generative AI.
• Detail-oriented individual with strong analytical, critical thinking, and problem-solving skills.
• Ability to work in close collaboration with a diverse global team.
• Team player with excellent presentation, communication, and interpersonal skills.
• Some experience in finance or wealth management.
• Conversational and/ or Generative AI experience.
• Good understanding of user experience and conversation design concepts.

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley Budapest is an integral part of the Firm's global business functions including Technology, Finance, Risk, Institutional Securities and Wealth Management. Morgan Stanley has been rooted in the Budapest community since 2006 and is considered a leading employer among the area's highly skilled talent. Our innovative team delivers deep technical and mathematical expertise to support the Firm's capabilities in quantitative analysis, data analysis, and risk management. Learn more about our unmatched culture in Morgan Stanley Budapest.

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WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.