behavioral change with a focus on consistency, quality, and compliance with Firm policies and
procedures
• Identify Firm services and solutions that support clients' needs including secure, digital offerings like
Morgan Stanley Online, Digital Vault and Morgan Stanley Mobile including remote deposit capture
features
• Facilitate training as the Learning Partner for new hire Service Associates
• Maintain strong relationships with key partners within the Branch, Market, Region and Home Office
including participation in team meetings, regional and national calls
• Promote a branch culture that is consistent with the Firm's core values, including championing diversity
and inclusion
• Organize and lead meetings with Service Associate Team (SA) to advise of upcoming enhancements,
policy changes, and/or holding trainings on Morgan Stanley systems, procedures, enhancements.
• Ongoing training of the Service Associates (SA) by responding to daily inquiries regarding systems,
procedures and policies, performing on the spot coaching sessions when issues arise and/or items come
up for review that were incorrectly processed, and holding one on one sessions as needed
OPERATIONAL SUPPORT AND OVERSIGHT:
• Oversee service transaction approvals and processes (e.g., trade error supervision, money movement,
document handling, cashiering, trading and account maintenance) and ensuring reporting, logs and files
are maintained and actioned appropriately
• Oversee document handling by conducting quality assurance reviews on execution within operations
area as well as the entire branch
• Lead select operational remediation's within the team and ensure corrective action is taken before
deadlines
• Facilitate resolution of client inquiries/requests
Morgan Stanley
EOE committed to diversifying its workforce.
M/F/D/V
Version: 8/15/2022
Morgan Stanley
Associate Service Manager
Job Description
• In collaboration with Service Manager (SM) ensure compliance with Firm policies and procedures by
overseeing the execution of regular self-audit testing. Proactive with managing Audit Readiness Program
in partnership with MBSO, ME, BSOs and SAs to ensure all operational responsibilities are processed
consistently across the Market and accordingly to MS policies and procedures.
• Participate in national calls to learn about new platform changes, policy and procedure updates, share
best practices and learn about other timely updates
• Identify and implement process improvements to ensure teams are maximizing productivity and driving
efficiencies
• Assist with processing of trade adjustments and responding to operational alerts
• Execute actionable items upon review of delegated reports and requests to meet service level
expectations in a timely manner
• Remedy and/or escalate service breaks to management team
OTHER:
• Assist with special projects (e.g., recruit onboarding support, digital engagement initiatives)
• Serve as a resource to Sales, Service, Risk and Home Office partners on behalf of Service Managers

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Education and/or Experience
• High School Diploma/Equivalency
• College degree preferred
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65
(RA)
• At least 2 years of industry experience required (5 years industry experience recommended)
• Demonstrated strong performance in current role for the prior 2 years, if applicable
Knowledge/Skills
• Supervisory situational decision making skills mandatory
• Effective written and verbal communication skills
• Strong attention to detail
• Ability to prioritize and resolve complex needs and escalate as necessary
• Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions
and remedies
• Evidence of strong leadership and talent development capabilities
• Exceptional organizational and time management skills
• Exceptional conflict resolution skills

Salary range for the position: $50,000- $115,00 Yr. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and X Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.