Morgan Stanley has earned a worldwide reputation for the excellence of its advice and execution in financial markets. With offices in more than 41 countries, the firm is truly global-and a market leader in the U.S., Europe and Asia as well as in emerging markets. Morgan Stanley's success rests on the talents and passion of our people, who share a common set of values and bring excellence and integrity to everything they do.

Morgan Stanley Private Bank, National Association (MSPBNA) a division within Morgan Stanley Wealth Management (MSWM). Morgan Stanley Wealth Management is one of the largest wealth management firms in the world, with more than $2 trillion in client assets and more than 16,000 financial advisors. Our financial advisors deliver tailored solutions designed to help clients achieve their financial goals. We provide individuals, families, businesses and institutions with a wide variety of services: brokerage and investment advisory services, financial and wealth planning, access to credit and lending, cash management, annuities and insurance, and retirement services.

• Serve as primary point of contact for client interactions, internal and external business partners, including Financial Advisors, their clients, and Private Bankers
• Embrace the Morgan Stanley core value of "Putting Clients First" by listening to client needs; understanding the loan transaction; managing expectations; and providing transparent client/partner communication and timely updates throughout the overall mortgage loan process
• Act as the initial escalation point for loans in process; provide alternative solutions and discernment to escalate further when necessary; demonstrate the ability to de-escalate situations as appropriate
• Manage and oversee the pipeline to ensure all loans are progressing in accordance with established expectations
• Request, review, and validate all loan processing documents such as income, credit, appraisal, insurance and title
• Coordinate with various processing, underwriting, credit risk and other internal/external business partners to complete fulfillment and ensure timely closings
• Provide comprehensive reviews and recommend solutions/options regarding credit risk of high-net-worth clients (i.e., complex income, asset, and vesting scenarios)
• Obtain documents to satisfy conditions for underwriting approval and product/pricing negotiations as necessary
• Provide perspective and feedback relative to client experience enhancements and process efficiencies

• 3-5 years of relevant mortgage experience (Sales and Operations preferred)
• Experience in Client Relationship Management roles
• Established track record of developing and maintaining Client relationships in a Sales or Operational setting
• Proven track record of meeting individual and organizational loan production goals while maintaining a large client base
• High school diploma or equivalent required
• Wealth Management/Private Banking experience preferred
• Eligible for employment with an FDIC-insured institution and able to register with the Nationwide Mortgage Licensing System & Registry ("NMLS") as a mortgage loan originator

• Extensive knowledge of mortgage products and client service experience
• In depth knowledge of the compliance regulations and laws that govern consumer mortgage lending, including fair lending, privacy, RESPA, and TRID
• Strong communication skills, both written and verbal, and interpersonal skills required
• Self-starter with a strong sense of ownership; ability to manage time, prioritize and plan accordingly
• Proficient in the use of a variety of systems for accurate reporting and tracking; including MS Office (Word, EXCEL, Outlook, PowerPoint)
• Achieve high levels of Client and Financial Advisor satisfaction
• Proactively manage loan escalations as needed to ensure a timely resolution while providing an enhanced client experience
• Effectively manage a pipeline that includes Core (<$2M) and/or Employee Loan Transactions