AI Digital Content & Communications Manager

About Firmwide AI
The Firmwide AI department at Morgan Stanley is a dynamic and innovative team that serves as a center of AI enablement for the firm. Firmwide AI is responsible for deploying advanced systems that utilize generative artificial intelligence to optimize business processes. The team oversees governance and control measures to ensure the ethical and responsible use of AI technologies. The team is committed to fostering a culture of continuous learning and provides education on AI technologies to other departments within the company.

Position Overview:
We are seeking a Digital Content and Communications Manager to help drive artificial intelligence initiatives through the strategic development and continuous optimization of our digital products across the Firmwide AI website and beyond. You will own the product roadmap, manage the backlog, and align business goals with technical execution in a fast-paced environment. This role offers an exciting opportunity to shape and deliver impactful digital solutions that will showcase AI innovation at Morgan Stanley.

Key Responsibilities:

• Roadmap Ownership: Define and manage product vision, strategy, and roadmaps to support firmwide key initiatives and sponsorships across the Firmwide AI website.
• Backlog Management: Prioritize features based on business value, customer needs, and technical feasibility.
• Industry best practices and Competitive Assessments: Stay abreast of industry best practices by conducting competitive analysis and market research to understand digital best-in-class solutions to deepen digital engagement and capture prospect leads.
• Collaboration: Partner with stakeholders (across UX design, Analytics, business partners, and technology) and external vendors to translate business goals into actionable requirements.
• Execution: Write clear user stories and lead planning, testing, and release cycles. Continuously work to improve the efficiency of the development process.
• Analytics: Manage and track product performance, user feedback, and KPIs to inform ongoing product enhancements. Analyze data to identify trends and propose improvements to drive engagement and conversion.

Qualifications/Skills Required or Preferred:

• 3-5 years of relevant experience balancing business objectives with technical execution in a product ownership role
• Proven track record of delivering digital products
• Experience in leading discovery, defining product vision, OKRs, success metrics, and mapping user journeys
• Comfortable navigating large matrix organization with multiple stakeholders
• Demonstrated ability to manage cross-functional initiatives effectively.
• Proficient in translating high-level business goals into actionable objectives and technical requirements
• Strong problem-solving skills, with an ability to distill complex problems into iterative, implementable solutions.
• Strong communication skills, fostering collaboration between technical and non-technical stakeholders.
• Experience in social media content management and communications strategy.
• Experience with large-scale, high-visibility digital product initiatives involving technical, legal, and operational governance as well as regulatory requirements (preferred)
• Experience collaborating with UI/UX designers, analytics teams, and developers to deliver client-friendly products and user experiences (preferred)
• Experience with Adobe Experience Cloud (particularly Adobe Experience Manager, Adobe Target, and Adobe Analytics) (preferred)

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Certified Persons Regulatory Requirements:
If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.