Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
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Specific responsibilities for this position include:
Provide support for end users by having in-depth knowledge of application and the integrations to downstream systems.
Responsible for triaging and escalating any production issue affecting outages per procedures.
Provide clear and regular updates to users through the support life-cycle
Facilitate discussion with stakeholders, L2/L3 Support, or vendors, if needed
Communicate with users and all those that contact support team in a courteous, professional, and timely manner
Create Knowledge articles where required for team reference
Participates in M&E, Project transition and UAT's to enhance individual knowledge and build on the knowledge required to support the application
Properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Salesforce, Service Now, Jira, Service Desk, IDAM etc.
Assist with user access management which includes user provisioning and handling permission related issues
Qualifications :
Minimum education and work experience required for this position include:
Minimum 5 years of total experience with 4+years of experience in Salesforce
Experience with data loader, excel connector, and Workbench is preferred
Experience with Apttus CPQ or any other CPQ would be helpful
BS degree in Computer Science or engineering or equivalent
Knowledge of Salesforce related applications like FinancialForce, Marketing Cloud, Communities etc. is a nice to have
The key competencies for this position include:
High degree of professionalism with ownership traits, when addressing and resolving issues
Excellent oral and written communication in English with ability to interact with varied audience from different teams
Demonstrated team player in resolving issues faster, during high case volumes or multiple high priority issue scenarios
Willingness to embrace change and help other team members with any required transition.
Strong customer orientation & an eagerness to excel and be a part of a fast-growing team
Ability to think logically and pay close attention to detail
This position requires the individual to be flexible in availability to provide support in shifts in line with business needs
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.