Facilities Program Manager

We are hiring a Facilities Program Manager to help us realize our mission to better the lives of animals by building and maintaining a place that’s better for all of us who love them. This role will be responsible for creating and managing scalable programs for Modern Animal’s hospital facilities and equipment, building out and executing a preventative maintenance program, and resolving all acute facilities issues for our growing base of Modern Animal clinics. 

The Facilities Program Manager will lead the company’s facilities services, maintenance, and repair across a portfolio of clinics and offices and will be responsible for managing the field relationship with the third-party vendors, both for preventative maintenance as well as emergency maintenance. The role is based in Los Angeles.

In this role, we are looking for a leader who is passionate about pets and the people who love them, and is excited about rolling up their sleeves to bring our mission to life as we grow. This role will require travel sufficient to serve our clinic facility needs (up to +/- 25%).

What the job entails:  

• Designing and optimizing the facilities management program; maximize relevant software platforms (ServiceChannel, EMSAR, etc), direct vendor network, drive RFP processes, and manage vendor and contractor work to meet KPIs and SLAs
• Overseeing the P&L repairs and maintenance line for all of Modern Animal's medical practices, creating and delivering programs that meet monthly and annual targets.
• Assisting the development team with new clinic onboardings by ensuring a smooth transition from construction to operations; managing the handoff of facilities responsibilities from development to the operations team, ensuring new clinics are fully operational.
• Building and managing internal reporting and budget tracking systems
• Providing superior transparency and communication on issue resolution with all relevant stakeholders and leadership
• Analyzing ticketing system data and facilities spend, identifying trends and opportunities to reduce issues, streamline maintenance, and increase ROI
• Developing, implementing, and leading in-clinic preventative maintenance and troubleshooting programs to support clinic operational leadership in protecting their facilities
• Communicating at a regular cadence with regional operational leadership to ensure satisfaction and value
• Ensuring on-call assistance and point of escalation for general and emergency services is available to all clinics during operating hours (typically 7am - 7pm Pacific Time)
• Ensuring all operations are in compliance with OSHA regulations
• Leading the planning, budgeting, and execution of capital projects, such as facility upgrades, expansions, equipment replacements, and infrastructure improvements.
• Developing project scopes, timelines, and budgets, ensuring projects are completed on time and within budget. Overseeing contractors and project teams during the execution phase, ensuring quality control and adherence to specifications.
• Providing detailed capital expenditure reports and updates to leadership, including post-project evaluations.
• Working cross-functionally with the Real Estate, Development and Clinic Operations teams to implement feedback on all elements affecting long-term clinic maintenance 
• Managing up to 2 direct reports in the future, tied to business growth

Why you’d be a great fit:

• 5+ years of facilities experience in a multi-unit environment 
• Systems thinker 
• Exceptional organization skills and ability to manage multiple, complex projects simultaneously
• Sense of urgency
• Collaborative go-getter, willing to roll-up sleeves and be hands-on to solve problems, while being able to take a step back and see the bigger picture
• Demonstrated strength leveraging data and qualitative insights to drive decision-making
• Operate with high emotional intelligence and exceptional communication skills
• Experience managing supplier and vendor performance and budgets
• Experience planning annual budgets and capital investments
• Technical experience with construction or complex equipment a plus

Preferred:

• Experience working with medical equipment and systems, in either human or animal medical settings
• System knowledge of ServiceChannel (or similar alternative e.g. Corrigo, EcoTrack)

What you can expect from us:

• Excellent medical, vision, and dental coverage (with various options to choose from) 
• 401k savings plan
• Flexible paid time off (including parental leave)
• Free membership and discounts on services for your furry family members
• WFH stipends to help you set up your home office while we build out an office
• A collaborative team who has your back and will welcome you as part of our pack

The pay range for this position is $93,000-$137,000 (up to $119,000 in LA and up to $137,000 in SF); however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.