People Operations Lead
About the team
The Global People Operations Team is dedicated to delivering seamless service, prioritizing the needs of Mironeers and our business. We aim to establish a comprehensive around-the-sun support model. Embracing a frictionless and data-driven approach, we advocate for employee self-service to boost autonomy and efficiency. Our mission centers on maintaining secure, compliant, and agile global people operations.
About the role
Are you passionate about delivering high-quality service delivery and navigating complex global environments? Do you thrive in a role where you can make a direct impact on employees and processes? We’re seeking a dedicated and experienced People Operations Lead to join our team in Munich or Berlin.
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In this role, you’ll be the cornerstone of People Operations for Germany, ensuring compliance, delivering exceptional employee support, and acting as a trusted advisor on local labor laws and practices. As the go-to expert, you’ll contribute to the seamless execution of People processes while fostering alignment with our global initiatives.
This is your opportunity to grow your career while gaining exposure to diverse aspects of HR, including compliance, service delivery, benefits, people technology, and talent. Join us in shaping an engaging and compliant workplace that supports our company’s growth and global success.
What you’ll do
- Local Expert: Be the subject matter expert in labor laws and regulations in Germany including serving as a consultant in developing global to local processes, policies, and programs. This includes making recommendations and executing required local people programs. Teach and train your fellow teammates on local topics. Stay informed about updates to regulations and HR market practices within the countries you support.
- Local Compliance: Ensure Miro keeps up to date with compliance within Germany. This includes being responsible for any relevant compliance reporting, government filing, and workers comp. Conduct regular compliance audits to ensure we meet requirements.
- Frontline People Support: Help support the People Help Portal by providing timely and accurate responses to questions related to HR policies, procedures, and benefits, ensuring a positive employee experience. As you are based in Germany, you will be the face of the People Operations team in your local hub(s) and should anticipate being on-site frequently to help employees in person:
- Being a point of contact for employees on the ground -- People Ops does not advise -- we listen and escalate.
- Share insights and suggestions to PBPs if there are themes within organizations and teams
- Work with the Talent Team on projects to increase engagement when applicable
- Serve as a liaison to the Employee Relations Team on any onsite investigations and terminations
- Process and Program Management: Project manage and execute key People processes and programs. This includes managing onboarding for new hires, facilitating job changes, overseeing the termination process in the region, and supporting our team’s priorities.
- HR Data and Record Management: Responsible for the accurate maintenance of HR profiles, data, and other recordkeeping systems including on-site records when required e.g. in Germany, we must have physical employee records on-site. Ensure all employee records are up-to-date and confidentially managed, adhering to data protection regulations.
- Payroll Collaboration: Work closely with the Payroll Team to ensure we are compliant with local legislation, and manage employee pay changes, commissions, and bonuses. Ensure all payroll-related modifications are accurately recorded and communicated in a timely manner.
- Benefits Administration: Provide support in the administration of employee benefits programs in the region to ensure we follow local requirements.
- Continuous Improvement: Actively seek ways to improve People processes and practices. Participate in cross-functional projects and initiatives aimed at enhancing the efficiency and effectiveness of the People Operations function.
What you’ll need
- Comprehensive understanding of the labour laws and regulations in Germany
- Knowledge of labour laws and regulations in France & Denmark is a plus.
- Fluency in English and German, additional languages (especially French) are highly desirable.
- 4+ years of experience in People Operations or People Service Delivery
- Ability to work hybrid
- Previous experience working for a global company is highly desirable
- Experience in Workday and ticketing systems (e.g. Jira, ServiceNow) is preferred
- Capable of balancing strategic planning with efficient execution
- Ability to adapt to changing business needs and thrive in a dynamic environment
- Sensitivity to and understanding of cultural differences and the ability to navigate these in a business context
What's in it for you
- Competitive equity package
- Corporate pension plan
- Lunch, snacks and drinks provided in the office
- Wellbeing benefit and WFH equipment allowance
- Annual learning and development allowance to grow your skills and career
- Travel allowance for your commute
- Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.
We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!
Check out more about life at Miro:
- Youtube: https://www.youtube.com/@lifeatmiro
- Blog: https://miro.com/careers/life-at-miro/all/
- Instagram: https://www.instagram.com/mirohq/
At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.
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