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Vendor Manager, Vendor Operations

AT Meta
Meta

Vendor Manager, Vendor Operations

Sunnyvale, CA

Meta is seeking an experienced Vendor Manager to run outsourcing delivery operations and to manage vendor relationships. Focused on human review for GenAI and the latest emerging technologies, this is a unique opportunity to work with a wide variety of internal and external teams providing scalable outsourcing solutions. By ensuring high performance on existing programs and facilitating the transition of new programs, you will have a strong impact on the company's growth. Candidates are required to have vendor management and consultative experience in the outsourcing environment, with communication and large-scale operation management skills. This includes a solid understanding of the outsourcing landscape, and comprehension of the legal, financial and technical components of outsourced programs is expected.

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Vendor Manager, Vendor Operations Responsibilities:
  • Ensure program success through strong performance management and measurement methodology for core KPIs (Productivity, Quality, etc.)
  • Represent Meta in vendor site and channelize internal Meta culture in the site's operation and people leadership landscape
  • Demonstrate process management and delivery re-engineering experience including hiring qualities, training, floor management, workload prioritization, quality, overall execution and overall and optimization
  • Understand vendor blockers, prioritize Community member impact and engage Meta cross-functional team to solve the same
  • Drive customer experience initiatives in vendor sites
  • Manage complex vendor relationships
  • Prioritize and deliver timely data driven work
  • Ability to travel on occasion
Minimum Qualifications:
  • 8+ years experience managing outsourced vendor relationships
  • Program management, communication, stakeholder management, negotiating and influencing experience with a track record of achieving engagement from cross-functional stakeholders
  • Outsourcing experience and knowledge of outsourcing landscape including legal, financial and technology components of outsourcing
  • Experience working as part of a global, cross-functional team and working with all levels
  • Analytical experience
Preferred Qualifications:
  • Demonstrated experience to perform in a highly dynamic, rapidly changing environment
  • Flexible, adaptable, proactive and self-motivated
About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$115,000/year to $168,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Client-provided location(s): Sunnyvale, CA, USA
Job ID: a1KDp00000E2HKAMA3
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Pension
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)

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