UX Researcher - Mixed Methods

Our work aims to understand the people who will use our products, gleaning insights to drive product direction and strategy. Our methods range from generative to evaluative, ethnography to experimentation, and involve close collaboration between researchers and our cross-functional partners.As we scale the team, we're looking for teammates with a range of expertise from specialists to methodological generalists, with skills in qualitative and quantitative research methods. For this position, we are looking for experienced researchers with skills in behavioural data analysis, experimental design, survey research, statistics, and a range of qualitative research methods.The right candidates will be effective communicators, knowledgeable about product development and design, curious about the relationship between technology and society, comfortable in a fast-moving organization, excited to collaborate, and passionate about understanding and helping people. If this sounds like you, come join us as we work to solve complex and meaningful problems for people around the world!

• Work closely with product teams to identify important research questions.
• Design and execute studies that address both user behavior and attitudes, using the right methodology for the right questions.
• Generate insights that shape how product teams think about medium and long-term product strategy.
• Write, design, and distribute surveys, interpret response effects and navigate factors influencing response rate.
• Conduct research using a wide variety of quantitative and qualitative methods, and interpret analysis through the lens of UX, HCI, and social science.
• Collaborate closely with other researchers on the team with expertise in a broad range of methods.
• Partner with design, product management, data science, content strategy, engineering, marketing, and other technical roles to conduct and share research.
• Act as a thought leader in the domain of research, while advocating for the people who could use our products

• 2+ years of experience in applied quantitative and qualitative product research.
• Bachelors, Masters, or PhD in human behaviour related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Economics, Political Science, Mathematics, etc.).
• Experience in creating a research plan including logical formulation of a research hypothesis.
• Experience with applied statistics and understanding of descriptive statistics including correlation, T-test, and regressions.
• Expertise in questionnaire drafting and design, including structure, length, logic, question types, best practices, and sampling/bias correction.
• Experience with a range of qualitative methods including but not limited to interviews, contextual inquiry, concept testing, and diary studies.
• Capacity to ask, as well as answer product and user experience related questions.
• Demonstrated experience of communicating research results to cross-functional stakeholders with data storytelling, presentation slides, and storytelling.
• Experience with translating data to strategic implications for the business.
• Experience with handling complex information and adapting to a changing environment.
• Experience with practical application of research skills in a business setting.

• Experience developing tracking surveys.
• Experience querying large behavioural datasets.