The US Immigration Consultant will be primarily responsible for executing on the day-to-day US immigration queries and driving impact by delivering a premium employee experience. The ideal candidate has technical US immigration experience and is highly motivated with a positive attitude, and exhibits patience, teamwork, critical thinking, and emotional intelligence.They will act as a partner to a variety of internal stakeholders, to smoothly deliver immigration technical advice, transaction support and training while ensuring compliance with government regulations and delivering a premium people experience. This role will be part of our Global Mobility function.
US Immigration Consultant Responsibilities:
- Execute on high volume of US immigration queries from recruiters, HR partners, managers, and employees.
- As part of a tiered support model, manage process flow as it pertains to immigration queries, initiations, vendor contact and employee questions and process improvement.
- Maintain a commitment to our service level agreements (SLAs) for immigration queries.
- Partner with external law firms to provide a seamless experience for FB employees and stakeholders in addressing immigration related queries.
- Input data into various Global Mobility systems and assist with audits to verify data discrepancies between systems and ultimately, resolve data discrepancies.
- Provide high-quality experience to internal stakeholders and employees by leveraging shared services and outsourced partners for transactional activity.
- Partner with the wider immigration team on specialized projects with focus on US immigration transaction efficiency, stakeholder education and consultation and advising, implementing, maintaining and reporting on immigration policy matters.
- Assist with improving and maintaining internal immigration related resources for internal stakeholders and employees to provide immigration related resources on demand and in a self-service format.
- Forward thinking innovator committed to iteration and process improvement in identifying ways to continue to grow and develop immigration program and service delivery.
- Develop and maintain process documentation.
- Collaborate with growing global mobility team on other team initiatives and projects as assigned.
- May be assigned additional program responsibility to meet company growth needs.
- Ability to travel as needed.
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- Bachelor's degree or equivalent experience in immigration, Human Resources or directly related field.
- 3+ years of experience working in a technical role within US immigration.
- Detailed knowledge of US visa types, processes and experience reviewing case facts to determine the optimal filing type.
- Foundational project management skills across multiple disciplines and stakeholders - contributing to projects from conception to implementation.
- Experience exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action.
- Attention to detail and accuracy and working with highly confidential data.
- Communication skills and experience handling sensitive matters with tact and diplomacy.
- Experience critically analyzing situations and spot potential issues.
- Experience in working independently while contributing within a team environment (remote and onsite).
- 3+ years industry in-house immigration and mobility program experience.
- Experience with contingency planning for US immigration case strategy.
- Experience in monitoring changes in immigration law and policy and analyze impact to employee population.
- Experience influencing decisions and to clearly articulate complex/nuanced immigration matters to stakeholders.
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.