The Product & Technical Support (PTS) organization helps businesses through scaled and dedicated service. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products. As part of the PTS organization, the Technical Solutions Consultants team are creative problem solvers who strive to ensure businesses are utilizing our advertising solutions as efficiently and as effectively as possible. We are driven by our passion for technology and creating impact for client's businesses.As a Technical Solutions Consultant, you will be the technical point of contact for our clients and internal stakeholders. You will become an expert on our advertising solutions, consult with clients on best practices and resolve any technical issues that come your way. You will also help build tools, automate services and operations, and support internal and external education on Meta Ads solutions. Technical Solutions Consultants are curious by nature, comfortable working in ambiguous situations, and love coming up with creative solutions to client needs. This role will be based out of our London office
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Technical Solutions Consultant Responsibilities:
- Build technical expertise in Meta's various advertising products (signal, measurement, and delivery) and provide consultative guidance to clients and partners on best practices and bespoke setups
- Resolve technical issues stemming from our client's usage of Meta's advertising solutions
- Partner closely with the Sales teams to resolve client issues, prioritize, and build market or vertical plans for technical services
- Work closely with cross-functional Product and Engineering teams for improving new products and existing ones
- Identify opportunities to optimize and automate workflows across a wide variety of projects
- Lead technical training for internal and external stakeholders to educate them on best practices and new solutions
- BA/BS in Marketing, Computer Science, or related degree 3+ years experience in the Digital Advertising and/or Technology industries
- Experience with technically troubleshooting advertising technologies such as pixels, ad servers, auctions and delivery
- Knowledge of Advertising Technology ecosystem
- Customer-facing experience translating technical concepts and solutions to non-technical audiences
- Experience working with web technologies including, but not limited to: HTML, CSS and JavaScript
- Experience working with SQL and RESTful APIs
- Knowledge of any European language or Hebrew
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.