The Media Content Operations team develops solutions for media companies on Facebook and Instagram by creating scaled systems to address the issues impacting their experiences with the suite of Facebook products. Our Music Partner Operations team is committed to providing support for music content partners inclusive of the specific needs of the industry.We are seeking a Technical Account Manager to manage technical operations and product support functions for record labels. Candidates will have operational experience with labels including catalog ingestion, data reconciliation, and partner management.
Technical Account Manager, Music Label Operations Responsibilities:
- Provide front-line support as part of a global partner operations team
- Execute and optimise support workflows for music partners around product use, product insights, and issue resolution
- Partner closely with cross-functional teams - including partnerships, operations, legal, product, and engineering teams
- Operational support for music rights management products and tools
- Communication with partners in regard to onboarding specifications and processes, including general documentation
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- Operational experience at a rights-holder or digital service provider (DSP)
- Knowledge of digital rights management products
- BA or BS degree
- 5+ years of experience in media operations management, product management, online operations, consulting, or analytics
- Experience to balance competing requests from internal and external partners
- Experience working with global teams
- Experience with DDEX standards
- Knowledge of the music industry
- Experience working with product and engineering
- Experience with SQL, data reporting processes, and pipelines
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$93,000/year to $136,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.