Global Operations at Meta focuses on improving product health and user experience through direct support interactions and scalable solutions. We achieve this by managing a diverse vendor workforce, delivering customer-centric solutions, and driving accountability for operating expenditure. Those who join our teams are committed to solving people's issues, advocating for the Meta community, and ensuring the best possible experience for our platforms.As a Quality Measurement Specialist, you will be responsible for reviewing various types of content according to our advertiser policies and community standards. This work is critical to deliver accurate measurement, AI oversight and insights on policy enforcement. You will collaborate with cross-functional teams in both Global Operations and across Meta to influence the development of policies, protocols, technology, and training. This work will directly impact the experience of Meta's global network of users and business partners, ensuring our platforms are safe and reliable and that our processes are accurate, effective and efficient. In return, we offer the opportunity to work with a passionate team dedicated to solving user issues, influence policy development and scalable solutions, professional growth and development opportunities, and a collaborative work environment.This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.
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Quality Measurement Specialist - North America Responsibilities:
- Perform in-depth reviews of content and ads on Meta's platforms against ensuring compliance with our community standards and advertiser policies
- Gather and deliver market specific insights on Meta's platforms, developing tailored recommendations to improve Meta's Integrity outcomes
- Communicate market specific insights to cross-functional partners to collaborate and improve our policies, processes and tools
- Partner with vendor operations to ensure that feedback is being shared with relevant teams and proactively track the impact and success of remediation plans
- Develop and share subject matter knowledge across areas of safety, abuse and/or account support at global level
- Contribute to projects that increase the effectiveness and efficiency of the Quality Expert Review team
- Bachelor's degree
- Professional working proficiency in English and extensive experience in the North American market is required as this role will involve working on issues in the local language and social environment
- Maintaining objectivity when reviewing potentially graphic and objectionable content
- Proven analytical, problem-solving, and critical thinking skills
- Demonstrable experience with qualitative and quantitative analysis
- Demonstrable communication and collaboration skills across multiple cross-functional partners
- Strategic thinker with experience navigating complex and fast-paced environments to drive results
- Experience with qualitative and quantitative analysis and data-driven decision making
- Familiarity with KPI management, quality assurance and process optimization
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$34.62/hour to $40.38/hour + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.