Project Manager, Behavior Integrity Operations

Every day, people engage Meta's Family of Apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta's Problem Integrity Operations (PIO) team exists to help them. PIO teams drive the operational protocols to scale our enforcement of the community standards to our community of three billion plus people. The team owns the operational health and design of key workflows and metrics and identifies and drives improvements in those aligned to core metrics. Team members are subject matter experts in the abuse areas they support and leverage this to maintain an overall picture of the roadmap for the abuse area. Each problem focused team drives these efforts in service of our overall Integrity objectives in close partnership with a large cross functional team. On these teams, you will have the opportunity to directly protect the safety of the Facebook community by leading a team responsible for building protocol, strategies and operations to reduce the prevalence of harmful content and users on our platforms. The Behavior Integrity Operations Team within PIO focuses specifically on minimizing bad experiences for users and harm to society due to spam, engagement abuse, inauthentic behavior, and other deceitful actions carried out by bad actors. We strive to protect legitimacy and build a welcoming community by surfacing user insights, scaling workflows, and operationalizing measurement, detection, and enforcement.Project Managers analyze patterns of activity and investigate trends to help enforce Meta's policies, as well as organizing cross-functional teams to take action in order to educate and protect the Meta community. You will work alongside Product Managers, Policy Experts, Risk Teams, Market Experts, UX Researchers, Data Scientists, and Engineers to proactively identify and independently lead strategic projects targeting improvements to on-platform content quality. As a Project Manager in a rapidly maturing field, you will identify areas for process improvement, help us intelligently scale our operations by optimizing and automating processes and solve challenging problems and applying insights to help meet tomorrow's challenges.

• Conduct review of manual and AI-powered workflows to ensure quality and policy alignment
• Analyze review data to identify trends and patterns, and translate findings into actionable insights for technical and operational improvements.
• Communicate to cross-functional partners, prepare formal recurring communications, and present to people at all levels of the organization
• Synthesize information and context and draw connection points across multiple teams to provide recommendations on strategy and drive operations and execution
• Understand Meta's community support processes, products and policies, analyze current protocol and drive recommendations for process, policy and product improvements
• Identify and creatively solve cross-functional operational issues, often unique to each project
• Manage escalation processes and playbook to provide remediates to inquiries
• Track and analyze key operational metrics to understand the support ecosystem and help determine where to focus optimization efforts
• Apply judgment regarding support needs across multiple competing priorities
• Partner with global teams to develop scalable solutions to support Meta's global user base

• 2+ years of experience in a project management, management consulting, operations, customer experience, or similar experience of thinking through tough problems, and building 0-1 solutions
• B.A. or B.S. degree in a related discipline such as Business Management, Operations Management
• 1+ year of experience initiating and driving projects to completion with minimal guidance
• 2+ years of experience doing business process analysis
• Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams
• Demonstrated experience keeping up with deadlines, prioritizing and managing multiple projects simultaneously

• Experience in a tech or startup environment
• Experience leading global projects
• Experience assessing, analyzing and resolving issues, and distilling that complexity into simple and concise concepts
• Experience working with remote cross-functional teams
• Threat intelligence, abuse detection, and investigation experience