Product Program Manager, Integrity & Support

Meta is looking for a Program Manager to join the Integrity Product Program Management team. The Integrity Product Program Management team is responsible for building, driving and scaling process in service of product goals. As a program manager in this function you will lead programs driving goals across integrity and support.

Product Program Manager, Integrity & Support Responsibilities:

• Evaluate existing and future product problem spaces through a comprehensive Meta lens, auditing similar problems in multiple places, to ensure Integrity and Support solution development is universal.
• Build playbooks and process channels to help integrity and support products scale across Meta and the multiple dimensions with minimal friction for partner teams.
• Connect dots by understanding/auditing where people are solving the same/similar problems in different places.
• Drive standardized playbooks for identifying and closing gaps for new products, regulation, external audits and compliance, verticals, countries, etc.
• Develop Meta-wide playbooks for launching integrity and support both during escalations and in steady state.
• Scale product by constantly driving efficiencies (for example: reduce overhead, increase speed to execute).
• Responsible for managing multiple Integrity and Support programs using Agile best practices. This includes planning, coordinating with cross-functional teams, tracking product status and reporting, communicating to the project team and key stakeholders, and creating the appropriate program documents.
• Build close relationships with other highly cross-functional teams within Meta including, but not limited to Family of Apps, Policy, Legal, Global Operations, Monetization and Growth teams.
• Demonstrate thorough understanding of the supported Integrity and Support product domain, design measurement methodology, and conduct thorough analysis of the problem space.
• Select appropriate integrity and support metrics to measure the success of the program and highlight trends or themes from raw data.

• 10+ years of experience in Program or Project Management
• Track record of making risk based decisions
• Experience working in project management and experience supporting product development as a project manager
• Experience working knowledge of one or more project and/or product management methodologies (for example: agile, product execution)
• Experience evaluating data to understand trends and support decision making
• Experience influencing and driving alignment amongst a wide stakeholder base, including: leaders, peers, technical, and non-technical stakeholders across roles across the company
• Experience of operating independently, being detail-oriented and a proactive problem solver, and delivering results at a large scale
• Domain expertise in Integrity and/ or Support such as: (1) Developing programs to increase user safety with the company's products and services, focused on user care, retention and issue resolution, (2) Defining, measuring and meeting key performance indicators (KPIs) in Integrity or Support programs that improve areas of external and internal weaknesses, (3) Designing and implementing programs that scale products that monitor success and identify Trust and Safety improvement areas and (4) Supporting product launches from discovery to implementation, in collaboration with Product Teams, Integrity and/or Support stakeholders, and other go to market cross-company organizations.

• Product Development related project management certifications e.g. Certified Scrum Master (CSM)
• The ideal Program Manager is someone who has knowledge or expertise in running large scale programs, rapidly building cross functional relationships, and risk management. They will be key partners in helping to ensure we have premier risk management capabilities to enable understanding and mitigating threats to our users today (integrity), while caring for our benign users (support)