The Risk Operation team's mission is to enable anyone anywhere to pay and be paid with confidence.The Risk Process Specialist is responsible for designing and scaling operational workflows related to fraud mitigation and customer support for enforcement appeals. They partner with multiple teams to ensure our tools and methods are constantly improved to support new product launches and in response to the ever-changing fraud landscape. They provide insights relating to the customer experience for necessary product and process improvements so that we can reduce the impact of our risk systems on good customers.
Process Specialist, Risk Operations Responsibilities:
- Become an expert in core risk infrastructure, tools, systems, and data
- Demonstrate in-depth knowledge of process design, driving efficiencies, identifying gaps and implementing improvements
- Collaborate with our Risk Operations team in determining fraud review and support requirements that allow products to scale
- Develop project schedules based on the product requirements, technical challenges, tooling lead-times and business needs
- Ensure project documents are complete, current, and available for staff and leadership review
- Create and maintain documentation of all workflows and processes owned by the team
- Partner with Product, Engineering, Research, and Operations teams to solve problems at scale
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- 2+ years of experience working in an operations environment
- 2+ years of experience working on a trust or safety related team
- 4+ years of experience working in an operations environment
- 3+ years of experience working on a trust or safety related team
- Experience in process flow / user journey mapping
- XFN project and communication coordination
- Training development and delivery
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.