As a Privacy Program Manager, Critical Incident Response, you will help a dynamic team within the Privacy organization manage the Meta Privacy Incident lifecycle from initial identification through completion of remediation tasks. By taking the lead on coordinating the response to complex privacy incidents spanning multiple teams and varied severity levels, you will ensure that incidents are identified, reported, investigated, and resolved in a timely and effective manner.

Privacy Program Manager, Critical Incident Response Responsibilities:

• Coordinate the investigation response efforts of cross-functional teams, including Legal, Policy, Communications, and Engineering on complex privacy incidents, ensuring appropriate and timely decisions and actions required to contain and mitigate the impact of the incident are made
• Establish and maintain strong working relationships with key stakeholders, including Legal, Policy, Product and Engineering teams
• Provide leadership and guidance to cross-functional teams during incident response efforts, ensuring that all stakeholders are aligned and working towards a common goal with appropriate prioritization
• Translate and summarize technical conversations for non-technical audiences, creating and delivering communications of facts and incident status appropriate for varied types of audiences from engineers to executives
• Monitor incoming incidents and ensure they are properly categorized and actioned, including capturing and maintaining contemporaneous documentation of all aspects of Incident Response throughout the entire lifecycle of the Incident
• Partner with Privacy Incident Response, Privacy Legal, Data Science and relevant engineering owners of incidents for the purposes of understanding the cause, scope and privacy impact of incidents
• Support incoming audit and compliance tasks and champion necessary efforts to maintain compliance throughout the incident management lifecycle
• Schedule, track, and follow up on incident remediation tasks
• Identify and drive process improvement efforts that increase the efficiency and effectiveness of incident response operations and also help to instill best practices of current processes by engaging with and utilizing the incident response vendor team

• 4+ years of experience in program management, consulting, business operations, technical program management, incident response or other operational discipline
• 2+ years of experience working in the domain of a corporate privacy incident response team with security and/or privacy compliance procedures (e.g. GDPR , CCPA, SOC2)

• 6+ years of experience in program management, consulting, business operations, technical program management, privacy, incident response or other operational discipline
• 1+ year experience working with a corporate task/ticketing system recording and documenting privacy incidents and cases
• Bachelor's degree in Computer Science, a similar technical field