The Mixed Reality Developer Enablement Operations (DEO) team works closely with Legal, Product, Engineering, Compliance and Policy teams to identify patterns and behaviors and build solutions for the ever-changing field of privacy. We are looking for an experienced and detail-oriented Operations Manager to support the privacy team, and those interested and passionate about integrity, privacy, process and operations, best-in-class experiences, the metaverse, and the developers creating content for it.The Policy Operations Manager, Privacy role interfaces with a broad range of internal teams and works closely with the data policy team, legal, engineering, operations, Technical Program Managers and product to take our privacy programs to the next level and ensure a compliant ecosystem through innovative practices and robust operations. They are knowledgeable about our data policies and compliance requirements, as well as the regulatory environment writ large. They leverage a demonstrated experience of understanding of developer ecosystems, vendor management, compliance and operations processes. They use their visibility into the ecosystem to identify refinement opportunities for technical, integrity, ethics, safety, and privacy standards for 3rd party applications on the Meta Horizon platform. The ideal candidate is strategic, curious, empathetic, principled, and attuned to changing privacy requirements.
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Policy Operations Manager, Privacy Responsibilities:
- Work with operational leads to enhance and improve enforcement and remediation operations, as well as identifying solutions to improve compliance rates by collaborating with cross-functional teams such Policy, Privacy, Legal, Developer Relations Engineering, Technical Program Managers and Communications teams to identify gaps in process, tooling, and developer experience and lead the way in identifying solutions and implementing them.
- Support the overall operational health of privacy programs including day-to-day operations and escalations.
- Develop documentation and resources to provide guidance to internal teams and developers to resolve issues.
- Work with a team of vendors responsible for providing support to developers, and set clear expectations, provide guidance, and ensure the team is equipped to deliver high-quality support services.
- Monitor platform activity and developer behavior to identify potential risks and emerging issues.
- Work with operational leads to ensure robust quality assurance, quarterly audits, accurate metrics and executive level reporting.
- Analyze data and trends to proactively address challenges and generate reports and insights to inform decision-making and drive continuous improvement.
- Serve as the escalation point of contact for major issues impacting developers or their experience. Establish and maintain effective response protocols to ensure timely and efficient resolution of issues. Coordinate with relevant stakeholders to investigate incidents, assess impact, and implement corrective actions.
- 3+ years of experience in privacy operations
- Experience communicating with developers, stakeholders, and internal leadership
- Experience documenting complex issues and build consensus on a course of action
- Experience helping app developers overcome challenges to help them succeed
- Experience interpreting data, identify trends, and make data-driven decisions
- Experience applying independent judgment when solving problems and offers potential solutions
- Meticulous attention to detail and follow-through
- Experience with regulatory or privacy programs
- Familiarity with implementing and/or managing privacy operations, programs or assessments
- Familiarity with the VR/MR/AR or gaming industry
- Experience working with remote/hybrid teams
- Experience contributing at both strategic and operational levels
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$101,000/year to $152,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.