The People Service Delivery (PSD) team's mission is to run the best people focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during their most important moments so they can do the best work of their careers. As part of PSD, the Service Intake and Transformation Team drives the seamless delivery of HR services to Meta employees through proactive planning, centralized decision making, and project governance. The Service Intake and Transformation Lead is responsible for managing large-scale transformation projects aimed at improving our business. This lead influences the direction of programs to ensure solutions are scalable and aligned to long term strategy. Working closely with leaders across People Operations, executive sponsors, and other key XFN stakeholders, the Service Intake and Transformation Lead challenges assumptions and the status quo to improve processes, reduce barriers, and mitigate risks. This role requires the ability to build trust with leadership and manage communication channels across all levels of the organization. The Service Intake and Transformation Lead is an important spokesperson for sharing program vision, strategy, benefits, direction, status, and recommendations. This person does not need to have the "correct" answer to everything but, rather, should be able to quickly drive the conversation toward a productive, programmatic solution by including the right people, process, and technology. The ideal candidate will exhibit leadership, persistence, patience, attention to detail, self-motivation, and have a collaborative and positive attitude.

• Remove roadblocks and empower team members to define, document, optimize, and operationalize end-to-end business processes
• Align tactical programs to large, strategic objectives and ensure team members understand the big picture and organizational goals
• Make appropriate tradeoffs to optimize time-to-release, clearly communicate goals, roles, responsibilities, and desired outcomes to internal XFN stakeholders
• Exercise sound and practical business judgment and strategic thinking to implement practical and actionable solutions
• Improve efficiency and the quality of systems and operations through designing and implementing end-to-end process frameworks, change management, and optimization initiatives
• Simplify complex business problems, leverage and analyze data to determine opportunities, drive quick decisions, and create cases for change where appropriate
• Build trust and foster open communication with multiple stakeholder groups, persuading others in sensitive and complex situations, while preserving relationships

• 12+ years experience managing large-scale, global transformation/continuous improvement initiatives aimed at improving business processes, systems, and operations with demonstrable business results
• Track record of operating independently, thinking outside the box, being detail-oriented, and delivering results in a highly organized and structured manner
• Experience to effectively build relationships, collaborate with, and motivate cross-functional teams across all levels

• Experience managing conflicting/shifting priorities and getting things done in a fast-paced, ambiguous environment
• Experience working in an XFN environment, consensus building, collaboration, and getting colleagues onboard with benefits of transformational change
• Effective communication skills, including defining and simplifying complex concepts and communicating these to stakeholders
• Experience gaining a solid understanding of operational challenges and solving problems in various areas without having deep domain expertise
• Experience applying requirements analysis techniques/methodologies and delivering business value through process improvement in high-tech operations space
• Bachelor's degree in a business, technical, or operations discipline or equivalent experience
• Master of Business Administration