Meta Global Partnerships & Content is seeking a Partner Support Lead to focus on implementing effective support solutions for the Strategic Partnerships organization. This role will sit within the Partner Support Strategy team, which oversees the optimization of support processes, tooling, and enablement for partners across Facebook and Instagram.This will be an operationally intensive role working with various internal processes and systems to drive efficiency across the organization. You will serve as a key point of contact between key internal and external stakeholders.
Partner Support Lead, Strategic Partnerships Responsibilities:
- Assist partners and partner managers with troubleshooting. Triage operational requests to the appropriate teams.
- Develop a deep understanding of the business and connect the dots between teams to identify areas for efficiency and collaboration.
- Partner with cross-functional team members to drive operational improvements.
- Serve as the primary POC for the partner onboarding and offboarding process including data collection, evaluation, and input.
- Utilize various internal tools to help onboard and provide ongoing partner support.
- Maintain internal databases to ensure timely and accurate data entry.
- Provide educational training to partner managers on partner support and escalation processes.
- Lead various other ad-hoc initiatives to support the organization.
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- 5+ years of experience
- BA or BS Degree in a related field
- Avid Facebook and Instagram user with knowledge of both products as a user and creator or publisher
- Operational prowess with experience in project management and process improvement
- Experience staying organized with a detail-oriented mindset
- Experience being a self-starter, thinking through tough problems and implementing innovating solutions, and operating in a fast-paced, ever-changing environment
- Experience in relevant industries such as Entertainment, Sports, Media, or Gaming and Video.
- Experience working in partner or customer support operations at a technology company.
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$105,000/year to $152,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.