Network Engineer, Operations and Support

Meta is looking for a forward thinking engineer with technical skills in deployment and operations support to join the Edge and Network Services (ENS) Operations organization. In this role, you will lead initiatives to improve efficiency, reliability, and risk management via process, systems, and data in one of the largest scale networks in the world. The right candidate will thrive in a fast moving operations organization and enjoy digging into complex operational and reliability challenges in order to implement process and technical system solutions at a global scale.

Network Engineer, Operations and Support Responsibilities:

• Incident Response: Drive work investigating complex technical and process issues on a global scale spanning multiple reliability, security, and continuity disciplines for infrastructure spanning thousands of locations during major incidents/site events on edge, caching, and network infrastructure. This will require you to work closely and effectively with a variety of cross functional teams, managed service providers, and third-party vendor partners.
• Data Measurement: As an operations practitioner supporting our network, you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best return on investment. This could include measurement and analysis of our escalation issues, fault/event trends, infrastructure capacity, and vendor performance failures.
• Operational Leadership: As an operations practitioner within the team you will be expected to drive improvement in everything we do. In this role you will directly or indirectly manage the activities of a large contingent workforce responsible for delivering road-mapped projects and executing on recurring operational activity. As such, identifying improvement opportunities across policies, processes, and procedures is essential to improve efficiency and quality of the activities. You will drive standards across the network and ensure that we are fully compliant to those standards and policies.
• Risk Management and Assurance: Work internally and with upstream partner teams to ensure design, build, and operations aligns to applicable reliability, security, privacy, regulatory, and business continuity drivers.
• Collaboration and Partnership: You will work closely on supporting our internal customers (Network Engineering, Systems Engineering, Traffic, Logistics, Program Management, IT asset disposal, and Hardware partners) and ensuring that their needs and issues are being addressed proactively across global sites.
• Escalation Management: Participate in the global team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed and understanding how processes or tooling might be improved, skills can be developed, or automation can be implemented to prevent the need to escalate similar issues in the future.
• Automation: Be heavily involved in driving the team to analyze operational events in order to identify new automation opportunities and help us achieve our goal of all faults in the network being fully remediated by software. This will include helping others understand our requirements and drive their roadmaps, but may include directly implementing light weight solutions in code.
• International and Domestic travel may be required up to 15 percent travel.

• External Vendor Partner Engagement: Minimum of 5 years experience partnering to translate performance issues into improvement plans with enterprise and service provider vendors such as network hardware platforms(Cisco, Juniper, Ciena, Infinera, Nokia, and Arista), ITAD vendors, logistics vendors, and colocation vendors.
• Risk and Assurance Management: Minimum of 5 years of experience in operational compliance, physical & logical infrastructure security, and/or business continuity disciplines.
• Proficient in at least one of the network domains: IP network, caching appliance infrastructure, CDN/Edge network, including topology, protocol, hardware and architectures.
• Partnership: Experience successfully collaborating across a global team and with cross-functional partners at all levels to include vendor service delivery managers, individual contributors, and people managers.
• Business Metrics: Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program

• Network Protocol: advanced knowledge of TCP/IP, IPv4/v6, Border Gateway Protocol, Intermediate System to Intermediate System, Open Shortest Path First, and/or Multi-protocol Label Switching in complex troubleshooting scenarios. Cisco and Juniper Professional level or equivalent experience.
• Operations Center Experience: 5 years of direct leadership experience within a global Network Operations Center or Information Technology Operations Center environment to manage Service Level Agreements and continuous improvement against metrics at scale.
• Software Systems Practitioner: Basic knowledge and direct experience implementing configuration changes on systems for monitoring, alerting, and repairing networks.