Market Specialist, Global Response Operations - Arabic (Sudan)

Global Response Operations focuses on supporting users through scalable solutions that match the observed community needs. We are looking for influencers who can align cross-functional partners to ensure the best possible experience for users on our platforms.The Global Response Operations SEO (Specialized Enforcement Operations) team is seeking a solutions-oriented, proven track record in Sudan Market who has experience of using in-depth subject-matter knowledge to provide a great support experience for our community of users. The successful candidate will work with the Middle East and North Africa team to review and enforce on content reported for potential abuse, resolve user account issues, improve the overall support experience for users in the Middle East and North Africa, as well as solve enforcement issues across a wide range of Meta markets. In SEO the team specifically focuses on high priority, complex or regulatory enforcement demand, where our systems or scaled solutions need specialized support. SEO's team is adaptable and agile, bringing enforcement expertise that can be deployed to shifting priorities and emergent situations, necessitating local context, language, policy, community or functional expertise. The Market Specialist will be part of a data-driven analysis environment that works to protect our communities by enforcing on and will also help scale our operations by optimizing and automating processes, solving challenging problems and, most importantly, helping to prevent them.

• Work as part of the MENA team, enforcing on crisis response within the Africa, Middle East and Turkish region while specifically representing the Arabic market
• Work as part of an On-call Operational structure to enforce on critical content across Africa, Middle East and Turkey with a higher focus on Sudan
• Use a combination of Arabic and MENA market geopolitical knowledge, practical experience of understanding of the civilization, language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region
• Scope scalable solutions to improve the support of our community of users in the Middle East and across AMET
• Investigate and resolve issues that are reported on METAT products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing
• Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required
• Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks. Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process
• Analyze key metrics and collaborate with cross-functional teams to improve our processes and tools.
• Build subject matter expertise around abuse areas prevalent in the region and work with the team on enforcement efforts to manage and control impacts
• Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with Cross Functional Partner partners
• Liaise closely with our Meta vendor teams to ensure all operational success metrics meet and exceed targets and work collaboratively to improve processes and tools and scale solutions
• Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards
• Support the training and onboarding Meta partners

• Professional working proficiency in Sudanese Arabic, demonstrable ongoing connection with the community in Sudan and detailed knowledge of its current affairs and common practices
• 2+ years of professional experience within an operations environment
• Experience communicating with a variety of audiences and stakeholders from the MENA region
• Experience of successfully navigating projects that require an analysis of situations and decision making requires an evaluation of unclear or ambiguous factors
• Demonstrated experience in communication and collaboration skills
• Demonstrated experience to work with graphic and/or objectionable content
• Self-starting and proven experience of proactively identifying, scoping and implementing novel solutions individual, comfortable operating in a time-sensitive, ever changing environment

• Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
• Policy experience, preferably in content or media governance or trust and safety
• Experience with training, quality assurance or metrics analysis
• Bachelors degree and/or masters or equivalent experience