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Knowledge Management Lead

AT Meta
Meta

Knowledge Management Lead

Seattle, WA

The Global People Operations team strives to create and deliver a seamless and positive employee experience across the employee lifecycle. Within People Ops is the HR Technology team, which focuses primarily on the internal information ecosystem. HR Tech is a multidisciplinary team of experts spanning content strategy & technical web production, enterprise content management, system & solution design, and data & analytics. This team partners most closely with Engineering, product managers, UX researchers, and strategic teams that represent various operational processes and programs.We're looking for an expert in the domains of HR knowledge strategy, creation, implementation and management. This role focuses on coordinating how information is assessed, collected and disseminated across HR teams through a defined knowledge management framework in alignment with the organization's knowledge & content governance model. This person will be the Subject Matter Expert for knowledge management and align all the teams in the People organization on knowledge flow processes and practices.

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Knowledge Management Lead Responsibilities:
  • Implement our global knowledge management strategy and processes, including providing support for content and features in the Knowledge Base
  • Help define and enforce processes for creating, capturing, organizing, accessing and using knowledge across the organization while meeting requirements for specific regions and functions
  • Lead a knowledge community of practice comprised of cross-functional, global stakeholders to understand pain points, needs, opportunities and goals as it relates to capturing and sharing knowledge
  • Maintain and scale knowledge processes and resources that capture unmet support and/or documentation needs, translating and surfacing insights into practical recommendations
  • Assist with prioritizing organizational goals, strategies and key initiatives as related to knowledge management
  • Identify future opportunities and strategies to advance knowledge management in collaboration with cross-functional partners
  • Conduct workshops, meetings and trainings to promote, align on, maintain and improve knowledge management
  • Partner with with data & analytics teams to identify and track success metrics related to knowledge and enablement by utilizing data to identify development areas and improvements
Minimum Qualifications:
  • Bachelor's degree in a directly related field, or equivalent practical experience.
  • 6+ years of experience in project or program management experience in operations, content development, Learning & Development, or communications
  • Experience developing, implementing and scaling knowledge management frameworks
  • Interpersonal and communication skills with experience with working knowledge of content management systems and user editing tools
  • Experience learning new concepts, workflows, processes, and products, translating them into digestible content
  • Experience working collaboratively across a wide variety of functions to drive effective outcomes
  • Experience working on a team with ambiguity and evolving responsibilities
  • Experience executing independently on both the strategic and operational level
  • Proficiency in project management, but formal certification not required
Preferred Qualifications:
  • Bachelor's degree in English, Communications or similar field
  • Certification in knowledge management
  • Experience with benefits, compensation, health care, payroll, and related HR topics
  • Experience with business process management, workflow and lifecycle management
  • Experience working with international partners across different time zones
  • Experience in a fast-paced, Big Tech environment
About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

$122,000/year to $177,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Client-provided location(s): Seattle, WA, USA
Job ID: a1KDp00000E2RnWMAV_1002
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Pension
    • Company Equity
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)

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