Meta Reality Labs (RL) is seeking a Developer Support Engineer to join the team. You will research, review, and solve technical issues related to developer-reported problems. You will also advise internal teams on technical solutions to process, platform, and organize concerns.
Developer Support Engineer Responsibilities:
- Support the developer community across multiple disciplines.
- Solve escalated issues reported by app developers and creators of worlds.
- Understand developer experience, platform policies, and procedures in order to support escalation paths.
- Collaborate on projects with cross-functional teams aimed at reducing developer friction in receiving support.
- Support and advise on the development of new technical solutions including building new technology and adopting enterprise software platforms.
- Be a source of insights about the Meta Horizon developer and creator journey to best understand pain points and advise on solutions.
- Execute in a dynamic and highly iterative environment.
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- Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
- 3+ years of experience in technical support.
- Experience in solving Tier 2 or higher ticket issue escalations.
- Experience directly communicating with external users of products.
- Experience working with management and various business partners.
- Experience coordinating on cross-functional efforts across competing priorities and constrained resources.
- Experience in working independently to overcome obstacles and proactively and resourcefully developing solutions to problems.
- Experience with ticketing and Customer Relationship Management systems such as Salesforce and Zendesk.
- Experience assisting with problems related to Unity, Typescript, and/or Unreal Engine.
- Effective communication, influencing, and problem-solving skills.
- Technical support experience in software or app development
- Demonstrated skills and experience working with outsourced vendors providing frontline support.
- Experience building an application in Virtual Reality or Mixed Reality.
- Experience using and training AI to provide support-related solutions.
- Resourceful, detail-oriented, and highly organized.
- Work collaboratively and independently while managing multiple assignments and/or responsibilities.
- Degree in Computer Science, Game Development, or an equivalent degree.
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$109,000/year to $165,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.