The Reality Labs Developer Success team plays a critical role in connecting Mixed Reality developers with consumers looking for innovative and immersive experiences. As the popularity of the Meta's Horizon platform continues to grow, we are seeking individuals with experience of setting and meeting ambitious targets to join our team and help scale our Integrity review operations. We are seeking an experienced Continuous Improvement Manager to join us in this exciting journey. This individual contributor will collaborate closely with Policy Operations & Vendor Operations Managers to define & implement a data-driven continuous improvement strategy.
Continuous Improvement Manager Responsibilities:
- Develop and implement an operations maturity framework to elevate integrity operations, ensuring a robust scaled app review system.
- Leverage advanced SQL and data analytics to perform in-depth analyses focused on operational improvements, including review quality, service level agreements (SLA), and platform integrity metrics.
- Leverage data to improve decisions and drive actions by creating business stories that are clearly and concisely communicated through a wide range of relevant communication and presentation tools and techniques.
- Foster a continuous improvement approach across the team by promoting an analytically problem-solving approach.
- Design and establish new measurement systems to track and enhance review quality and other key performance metrics.
- Collaborate with cross-functional engineering teams to devise strategies for the seamless integration of human review processes with automated detection systems.
- Partner with internal human review tooling teams to drive enhancements and improvements in review tools.
Want more jobs like this?
Get jobs in San Mateo, CA delivered to your inbox every week.
- 5+ years of experience in integrity operations, program management, internet technology or management consulting.
- Experience in scaling integrity operations within a scaled app store or content platform environment.
- Advanced SQL and data analytics experience, with experience leveraging these skills for operational insights.
- Cross-functional collaboration experience with internal tooling teams and detection engineering groups.
- BA/BS degree in a relevant field highly preferred, such as Business Administration, Operations Management, or Computer Science.
- Analytical and problem-solving experience, with a commitment to fostering continuous improvement.
- Experience in the technology industry, specifically in app review or trust and safety operations at scale within major app or content platforms, with direct exposure to industry trends and best practices.
- Experience in designing and implementing measurement systems to enhance review quality and operational metrics.
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$129,000/year to $185,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.