In this role, you will partner with internal teams and agency partners to develop and grow the value of the community to our members by delivering community strategies and engagement programs.
Community Program Manager - Customer Support Responsibilities:
- Manage, oversee, and expand community forums projects, strategies, and tactics that create a cohesive community identity and cultivate high-quality user engagement
- Execute the engagement strategy to include, but not limited to, virtual member events, discussion forums, ad-hoc community-related projects, etc.
- Collect, analyze, and share community-related data with relevant stakeholders, including tracking, quantifying, and communicating campaign results
- Work hand-in-hand with the stakeholders, and community inbound engagement specialists to drive desired outcomes
- Develop and improve on existing frameworks, work processes and standardized templates related to various stages of target company community integration and due diligence.
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- 3+ years experience in a peer to peer support community role or related experience
- Effective presentation and facilitation skills
- Experience establishing credibility on the subject matter with key customer stakeholders at all levels
- Familiar with Community, social media culture, analytics, and content management
- Experienced in engaging, consulting, and making recommendations to stakeholders
- Validated understanding of customer support principles
- Experience working cross-functionally and independently
- Operational-level knowledge of community platform tools
- Enterprise B2B experience
- Customer service experience
- Khoros Community platform experience
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$116,000/year to $166,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.