The Client Solutions Manager for Meta's Global Business Group is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This role is on Retail vertical, and is an opportunity to work with some of the largest & most innnovative organizations in the space. This is an outstanding opportunity to build and manage key client relationships, be a platform and product expert, and become an expert in media planning, strategy and measurement to multi-channel advertisers. With proven understanding of omni-retail, this role is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.
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Client Solutions Manager, Retail Responsibilities:
- Act as a Marketing Solutions Expert In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
- Ability to travel as needed
- Oversee internal account operations (e.g. troubleshooting issues, account set up, optimizations etc.)
- Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
- Analyze data and insights to guide strategy and implementation of Meta solutions
- Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
- Work and collaborate with diverse group of internal cross-functional teams
- Guide media and creative strategy, planning, and implementation of campaigns to deliver against Key Performance Indicators Outline and oversee measurement strategy, tracking, and results delivery Identify optimization opportunities for improving performance
- Experience with analyzing datasets and delivering insights in Meta Ads Manager, Excel and GSuite
- 5+ years of experience in online media and/or advertising sales
- Effective critical thinking and problem solving skills
- Experience partnering with cross-functional teams to drive business outcomes
- Effective communication skills and demonstrated experience presenting ideas and solutions
- Understanding of the measurement landscape - MMM, MTA
- Knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS
- Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships)
- BA/BS degree
- Retail Media Network experience
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.