The Client Solutions Manager for Meta's Global Business Group team is a strategic and enthusiastic solution-driver who puts our customers at the core of everything we do. This is an outstanding opportunity to build and manage key client relationships, be a platform and product expert, and become an expert in media buying, strategy and measurement to our top Fashion eCommerce advertisers. With proven understanding of direct response media, this role is responsible for partnering with the account team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. The ideal candidate for the Fashion & eCommerce role will have Direct Response advertising experience, and will have a strong grasp of performance marketing elements such as analysis, measurement, and technical integrations.
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Client Solutions Manager, Fashion & eCommerce Responsibilities:
- In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
- Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership
- Analyze data and insights to guide strategy and implementation of Facebook solutions
- Build and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.)
- Work and collaborate with diverse group of internal cross-functional teams
- Media & Measurement Strategy and Implementation
- Guide media and creative strategy, planning, and implementation of campaigns to deliver against Key Performance Indicators
- Outline and oversee measurement strategy, tracking, and results delivery
- Identify optimization opportunities for improving performance
- Project manage complex work streams
- Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.)
- Ability to travel as needed
- 5+ years Direct Response experience across Web and/or App driven businesses
- Experience with performance marketing elements such as analysis, measurement, and technical integrations
- Experience working with direct response and/or eCommerce oriented businesses
- Expertise in analyzing data from a variety of different sources (quantitative and qualitative), presenting the data in a clear and concise manner, and developing actionable insights
- Proven track record in leveraging data, developing insight-backed hypotheses and driving learning plans to build compelling business cases
- Experience working with cross-functional teams with experience influencing c-level executives
- Demonstrated experience presenting ideas
- Experience as a Meta, user and knowledge of Meta's ad products
- Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships)
- Knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS
- Client side experience at an eCommerce company OR platform/agency experience working with direct response clients
- BA/BS degree in a technical or marketing field
- Advanced degree such as MBA or Masters
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$107,000/year to $171,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.