The People Service Delivery (PSD) team's mission is to run the best service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during their most important moments so they can do the best work of their careers. As part of PSD, the Benefit Operations Team drives the seamless delivery of benefits to Meta employees through proactive planning, centralized decision making, and project governance.Job Summary:We are seeking an experienced Benefits Operations Program Manager to manage and support benefits administration, including medical, dental, vision, 401(k), Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and other employee benefit programs. This role will be responsible for ensuring smooth benefits operations, and driving process efficiencies. The ideal candidate will have a background in benefits administration, compliance, vendor management, and implementation of benefit programs.
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Benefits Operations Program Manager Responsibilities:
- Administer and manage employee benefit programs, such as medical, dental, vision, 401(k), HSA, FSA, and other health and wellness benefits.
- Support benefits enrollment processes, including annual open enrollment, new hire enrollment, and qualifying life events.
- Partner with third-party vendors to ensure smooth benefits processing, issue resolution, and compliance.
- Ensure compliance with federal and state regulations, including ERISA, ACA, COBRA, HIPAA, and IRS guidelines.
- Assist employees with benefits inquiries, claims resolution, and plan education.
- Conduct regular audits of benefits data and payroll deductions to ensure accuracy.
- Lead or support benefit implementations and system migrations, ensuring seamless execution.
- Support system integration efforts and ensure smooth transition and adoption of new technologies.
- Analyze benefits utilization data and provide insights for program improvements.
- Maintain up-to-date documentation on benefit plans, policies, and procedures.
- Make appropriate tradeoffs to optimize time-to-release, clearly communicate goals, roles, responsibilities, and desired outcomes to internal XFN stakeholders.
- Exercise sound and practical business judgment and able think strategically and implement practical and actionable solutions.
- 8+ years of experience in benefits administration and operations.
- Hands-on experience with HRIS and benefits platforms (Workday, ADP, WillisTowersWatson, or similar).
- Knowledge of 401(k) plans, health benefits, and regulatory compliance.
- Experience in benefits implementation and process improvement.
- Problem-solving and analytical skills with attention to detail.
- Communication and stakeholder management skills.
- Proficiency in Microsoft Office Suite, especially Excel for data analysis.
- Experience managing large-scale benefits implementations
- Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience).
- Understanding and facilitating change in a dynamic environment - handling challenge and pushback from stakeholders
- Effectively build relationships, collaborate with, and motivate cross-functional teams across all levels
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$138,000/year to $205,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.