Application Manager, Salesforce Service Cloud

Meta's Care team is at the heart of Meta's mission of proven customer service for our Reality Labs business as well all internal teams. By transforming the way our internal and external services work, we're ultimately helping to bring billions of people around the world closer together. We're also not just helping all of Meta run more efficiently; we're setting a new industry benchmark for how people get faster help when needed. Enabling operations run core business requires unconventional thinking and lightning-fast, real-time solutions.We are seeking an Application Manager to own and maintain the Salesforce platform being part of Care Enterprise Products team group. The role will contribute to the management of Service Cloud features and will guide the work of our Salesforce development team.

• Responsible for the end-to-end solution design and architecture
• Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and admins.
• Collaborates with Business, Engineering, and peer Product Managers to capture business and solution architecture including business capabilities, value streams and business processes.
• Collaborates with peer product manager, and other stakeholders to create product strategy, identify investments and create roadmaps that support business goals and align to the minimum viable architecture (MVA).
• Effectively communicate technical requirements to engineers and non-technical requirements to the business.
• Understands the context of the supported product and product portfolio within the organization and its competitive landscape.

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience.
• 5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platform.
• 8+ years of experience implementing Salesforce Applications.
• Demonstrated experience of crafting and owning the 2-3 year product roadmap and vision.
• 10+ years of experience integrating systems with third-party service vendors.
• Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions.
• Demonstrated experience working in a fast-paced deadline-focused environment.
• Demonstrated success in challenging the status quo and driving impact across stakeholders.
• Understands the context of the supported product and product portfolio within the organization and its competitive landscape.

• Experience in implementing latest AI technology such as Agentforce, Einstein AI, Gen AI and machine learning.
• 10+ years of experience implementing or building solutions with enterprise software.
• Experience in handling business and leadership communication with internal and external stakeholders and users.
• Experience in managing large initiatives and multi-tenant Salesforce orgs.
• Demonstrated experience with lightning component development and Apex code.
• Preferred Certifications: Advanced Administrator, Service Cloud Consultant, Application Architect and Agentforce Specialist.