Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems
• Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing
• Management of deliverables for all project management activities aligned to the core change management team and PMO workstreams supporting the program roadmap
• Manages, leads and directs the work efforts functionally aligned to the program
• Establishes and follows the framework and structure for how the program and projects will operate
• Represents the health and status of program and projects, through effective verbal and written communication channels, to Change executive and senior stakeholders
• Partners with sponsors to support and maintain momentum and plans for the delivery of the projects
• Implements best-practice artifacts and routines to capture and manage the end to end plan of record
• Implements effective change 'traceability' from requirements, through testing to implementation
• Ensures stakeholder engagement and keeps them informed of progress
• Tracks and escalates risk and issues
• Manages program scope and timeline
• Serves as primary contact to senior managers and executives for critical change initiatives for the supported programs
• Communicates, influences, and negotiates both vertically and horizontally to obtain or leverage necessary resources
• Accountable for analyzing present-state, developing alternative future-state approaches, and facilitating implementation
• Creates a clear, coherent approach to guide effective program/initiative setup, execution, and controls
• Drives change governance and change control facilitating the definition of requirements and development of Change Control documentation
• Integrates end-to-end business process into program planning and decisioning processes
• Ensures clearly defined responsibilities and accountabilities for key program/project roles
• Identify and manage project risks and issues
• Chair working groups and steering committees as required
• Adhere and deliver on enterprise change management standards

• 8+ years of project/program management experience
• Experience managing people, process, technology projects and understanding various bank technologies and infrastructure concepts
• Excellent project management skills, including the ability to prioritize work and meet deadlines
• Ability to identify and propose the tasks & deliverables that will be necessary to achieve the desired outcome
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes
• Ability to manage and communicate with stakeholders
• Knowledge of structured project management methods
• Ability to challenge and influence stakeholders at senior levels
• Ability to lead cross-functional workgroups and champion initiatives
• Competent with MS products: Word, Excel, PowerPoint, Project, and Visio
• Competent with Jira and confluence for project management in a waterfall and agile framework

• Prior experience in Global Operations and/or Merchant, Treasury, Global Payments processes
• Experience in planning, leading, delivering associate and client readiness plans
• Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or project champions.
• Creativity - able to look at a problem from a new perspective and to develop new ideas and solutions
• Excels in ambiguity
• Experience working in a global environment

• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Prioritization
• Risk Management
• Active Listening
• Coaching
• Collaboration
• Performance Management
• Planning
• Business Case Review
• Change Management
• Conflict Management
• Process Mapping
• Project Management