Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
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Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
Position Summary:
Accountable for the identification, development, management and improvement of processes in support of the strategic objectives within the Core Technology Infrastructure (CTI) line of business. Amplifying, transforming and continuously improving CTI processes. Assess business functions and identify key business processes; ensure processes are fit for purpose Understand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offs Manage ongoing process performance and assess risk Assess process maturity/capability and set targets Understand and apply compliance requirements within design of process and controls Identify controls to mitigate risk Connect process with customer and employee requirements Analyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limits Drive best practice and represent LOB requirements for process and participate in all process forums. Communicate roadmaps, changes and impacts to key stakeholders.
Managing through the operational excellence process lifecycle, this role will ensure CTI understands, manages, and improves their process. This is done by establishing consistent internal process architecture in line with Enterprise Policy and Standards. Ensuring complete and accurate design and full integration of all process with linkage to best practices. Role is accountable for ensuring risk and compliance objects are met, as well as the achievement of breakthrough productivity, customer/employee satisfaction and continuous process improvements. Works closely with the business executive and process owners
Responsibilities:
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
- Apply operational excellence mindset through simplifying, transforming and continuously improving CTI processes.
- Manage ongoing process performance and assess risk
- Identify controls to mitigate risk
- Assess business functions and identify key business processes; ensure processes are fit for purpose
- Understand the what, why and how the work gets done and translate to process inventory, to include pain points, cost, resources, non value add activities, and hand offs
- Assess process maturity/capability and set targets
- Understand and apply compliance requirements within design of process and controls
- Connect process with customer and employee requirements
- Analyze process performance and conformance, inclusive of understanding if processes are stable, capable and predictable within defined limits
Required Skills
- Process Management
- Demonstrated ability to think strategically and execute tactically.
- Strategic thinker with the ability to challenge the status quo, drive change, design innovative solutions and deliver results Strong written and verbal communication skills, collaboration and influencing skills Strong partnership and relationship management skills; ability to work across functions and organizational lines/levels
- Ability to effectively challenge and build consensus, with ability to assimilate or integrate new concepts quickly
- High attention to details Demonstrated dependability and ability to act with a sense of urgency
Desired Skills
- Understanding of Infrastructure Technology functions and processes
- Understanding of Technology Services and how the IT processes support the lifecycle of the services
- (BPM, Six Sigma, DFSS; Lean experience a plus). Working knowledge of process based technology framework (such as Infrastructure Technology Library (ITIL) or other).
- Certification a plus.
- Working knowledge of COBIT or other best practice.
- Certification a plus.
- Working experience with Process Maturity Assessments CMMI, TIPA or other best practice based on ISI/IEC 15504 standard. Certification a plus.
- ARIS (Architecture of Integrated Information Systems) modeling experience a plus
- Knowledge of banking technology
- Six Sigma Green or black belt certification
Skills:
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording/Organizing Information
- Research
Shift:
1st shift (United States of America)
Hours Per Week:
40