Director, Client Solutions - Futures & Options

Job Description:

The Futures & Options business is operating in an increasing regulatory environment. The scope and the impact of the regulation can vary by function, product and region. It is the responsibility of the F&O Solutions team to determine the impact of the regulation, to ensure it is implemented correctly and ensure a control framework is in place to ensure regulatory compliance across the line of business.

We have seen a significant amount of regulatory change (EMIR, MiFiD II & Brexit) as well as business growth and opportunities.

The F&O Solutions team consists of people with a deep front to back understanding of the business and the trade life cycle, from execution to clearing to margining. They need to be able to leverage this knowledge to support the growth of the business, but increasingly also to ensure regulatory compliance across a number of areas.

• Deep understanding of our existing and future products, services, systems, flows, support structure and technology, in order to sustain client dialogue and propose recommendations.
• Strong partnership with Product Owners and input into decision-making process for future investment spend and the strategy of our client-facing product products and internal services. Knowledge-sharing with Product Owners / Development to ensure that our business can exploit opportunities that exist within the market place.
• Responsibility for ensuring that clients requirements are serviced at the tactical and strategic levels (e.g. Demand Management process, Technology Council spend for client-facing products)
• Extensive knowledge of competitor offerings, industry trends, vendor products, market developments, regulatory structure and technology innovations within our businesses.
• Familiarization with the markets and associated challenges and opportunities that our clients face.
• Provide resource to product teams and throughout the product development lifecycle (e.g. define business requirements, prioritize, sign off design and functional specs, and participate in UAT and internal pilots).

• Have a thorough understanding of clients legal, credit, pricing, interest, collateral, margining, technology and operational set ups; devise and implement (technology) solutions that best satisfy client requirements.
• Understand and solve 'complex' client problems and provide long-term solutions for client requirements
• Asses bespoke or non-standard client requirements and their merit in the contact of the potential revenue, resource requirements and the existing/future product agenda
• Have a clear understanding of the industry utilities and standards and best practices.

• Ensure Seamless handover from Sales during the on-boarding process
• Play a key role in managing client issues in order to prevent client defection, client dissatisfaction and/or revenue loss

• Define and implement the client retention strategy for existing clients, to further tie in clients and achieve revenue targets
• Communicate existing and future functionality, services and solutions to clients. Undertake in-depth training as required.
• Managing change initiated by BofA (software and infrastructure upgrades, policy changes and contribution to RFPs or competitor advances)

• Attend client pitches to provide consultative 'deep' product expertise to close deals where required. Point of contact for sales during the marketing phase, particularly when faced with questions relating to bespoke requirements, credit or risk-related issues.

• Execute the acquisition strategy defined in partnership with Sales & Marketing teams, taking from 'client win' into 'client live' phase.
• Partner regional On-boarding Team Managers to plan resource requirements and manage pipeline across products.
• Partnering with the CSR team provide in depth training for client facing applications, systems and processes

• Seeking 10+ years experience
• Client relationship management experience, problem escalation experience
• Excellent product and business knowledge, preferably across asset classes
• Strong technology skill and business acumen
• Strong negotiation, written, verbal, presentation and interpersonal skills
• Strong organization, delegation and prioritization skills
• Highly motivated, self-started, problem solver, strategic thinker
• Highly effective user of internal resources and excellent influencing skills