Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
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Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
Responsibilities:
- Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Performs monitoring and testing of controls, identifying issues and control improvements for remediation
- Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Manages the performance and productivity of team members that conduct quality inspection reviews
- Ensures timely execution of QA activities including control execution, case management, and results reporting
- Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
- Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Skills:
- Controls Management
- Oral Communications
- Risk Management
- Stakeholder Management
- Strategy Planning and Development
- Continuous Improvement
- Drives Engagement
- Influence
- Strategic Thinking
- Talent Development
- Data and Trend Analysis
- Decision Making
- Monitoring, Surveillance, and Testing
- Problem Solving
- Quality Assurance
Required Qualifications:
- Minimum 3 years of risk management and/or finance experience
- Ability to create presentations and communicate a cohesive story to senior leaders in a clear, concise, and meaningful way; strong meeting facilitation and presentation skills
- Strong executive level communication experiences to gain buy-in and build rapport with senior level stakeholders
- Highly organized, ability to simultaneously prioritize and handle high volume of tasks and time-sensitive issues, with a high degree of accuracy and attention to detail
- Thoughtful, fact-based approach to problem solving with strong alignment to the company's responsible growth strategy; demonstrates sound judgment and decision making
- Propensity to quickly understand large scale processes with an appropriate balance of strategy and supporting details
- Ability to navigate ambiguity and drive results in a complex and matrixed environment
- Actively seeks opportunities to simplify and improve current control processes through use of automation, emerging technologies, and process re-design
- Identifies linkages and thinks 'enterprise' across business lines and geographies
- Ability to constructively challenge quality of information and escalate/debate risks and issues
- Knowledge of and experience with enterprise policies, programs, procedures, and systems
- Prior experiences in leading strategic initiatives/projects across the enterprise
Desired Qualifications:
- Bachelors' degree in related field preferred
- Experience with controls work (i.e.) Issues and Sub-issues Management, Single Process Inventory (SPI), Third Party Governance, ADA Compliance/Web Content Accessibility, Records Management, Inter-Affiliate, Conduct and Compliance oversight programs including Regulated Employees and AIM
- Prior experiences supporting strategic initiatives/projects across the enterprise
- Proficient Excel, PowerPoint, SharePoint, & Outlook skills
- Financial expertise with knowledge of the company's lines of business and products
- Knowledge and experience with CFO organization and related processes
- Operational Excellence/Process Design experience
- Interpreting enterprise policies, as well as laws/rules/regs, and translating into implementation of effective and sustainable control processes
Shift:
1st shift (United States of America)
Hours Per Week:
40