Responsibilities
Meritage Homes is looking for an Escrow Coordinator role to support new home closings for the Tampa Division. The Escrow Coordinator will liaise between Meritage's sales team and our internal and external lenders to finalize closings. The Escrow Coordinator has the following responsibilities.
- Participate in meeting the budgeted closing objectives.
- Schedule closings.
- Complete and finalize all closing statements (including final sales pricing and other terms) and send out to lenders and title companies.
- Advise Senior Management of potential escrow/closing problems while also presenting solutions.
- Build and maintain relationships with Sales staff, Lenders, and Title company representatives. Communicate directly with lenders and title regarding escrows.
- Manage the loan progress reports from lenders, follow up with Sales Associates on Buyers that are not in compliance with the contract terms, send letters to buyers for non-performance once the communication with the Buyer by the Sales Associate has occurred, etc.
- Provide Buyer, Sales, Lender, Title Company, Design Center, Mortgage, and Construction personnel with the various sales and escrow documents, options contracts, and amendment packages.
- Update, prepare, copy, and distribute Closing Reports.
- Receive and review all HUDS before each closing.
- Maintain all open and closed escrow files and ensure proper filing.
- Generate weekly, monthly and quarterly sales reports to include closings, gross sales/cancellations and other ad hoc reports.
- Responsible for the initial review and processing/distribution of all Purchase Agreements and Exhibits, ensuring any errors are corrected; copy and distribute to Sales, Lender, Buyer and Title. Ensure accuracy of and daily updates to Salesforce and Enterprise One systems.
- Review all Purchase Agreements prior to presenting to Finance Director.
- Process customer deposits.
- Notify Sales Director on all homebuyer issues and/or problems when brought to management attention.
- Respond to calls from Buyers, Sales, Lender, Title Company, Design Center, Mortgage, and Construction personnel; resolve or refer to appropriate person or department.
- Monitor and ensure the sales department is in compliance with all audit requirements.
- Implement/maintain all corporate-approved sales documents.
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Qualifications
- High School Diploma, 2 or more years of college, preferred
- Minimum of 2 years of experience in an office support position with at least 1 year of experience in homebuilding, real estate, lender or escrow fields.
- Good understanding of the escrow process and documentation, including purchase documents, options selections, loan requirements and closing procedures.
- Proficient in Microsoft Office applications including, Word, Excel, and Outlook
- Proficient in Managing High-Volume Tasks: The ideal candidate should thrive in new environments and exhibit exceptional organizational skills.
- Exceptional Communication Skills: Must possess the ability to communicate quickly and effectively with internal customers, buyers, and external parties.
- Innate Customer Service Skills: Should have a natural aptitude for delivering outstanding customer service.
- Experience with Salesforce: Preferred but not mandatory.
- Experience in Phone-based Customer Service: Considered an additional asset.
- Technological Adaptability: Ability to quickly adapt to new technologies is a plus.
- Skill in Building Rapport: Must demonstrate the ability to establish rapport and provide exceptional customer service.
Overview
Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we believe in quality. Meritage Homes is the ENERGY STAR® Partner of The Year in Sustained Excellence for being a leader in protecting the environment and advancing energy efficiency in homebuilding. We are looking for candidates who are excited about furthering their careers, as well as being a part of an organization that helps people live happier, healthier lives. With over 100,000 homes built, Meritage Homes is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.
When joining Meritage Homes, you and your career can benefit in several ways, including:
- A work environment that encourages creativity and innovative ideas from every level
- An organization that lives by its core values everyday
- Team atmosphere where every individual is considered a vital asset
- State of the art technology to provide an optimal working environment
- A competitive pay structure
- Strong benefits
- Flexibility in work-life integration
- Team-oriented environment where all individuals play an integral role in the company
- Opportunity to further your career in a growing national organization
- Maintain a competitive drive to be the best
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