The position will be based in North America, travel to other sites may be required at times (estimated no more than 10%).

Key responsibilities:

• Provide day to day support function to the EDE Product Team, ensuring user success of developed solutions
• Conduct user interviews/analyses and work with support teams to identify problems and document them
• Work with IT and lab-based staff to proactively map these workflows and needs
• Synthesize data, observations, and other research into insights to help inform product strategy and decisions
• Author requirements, test scripts and user facing documentation.
• Work with offshore/remote teams and software vendors to communicate requirements.
• May lead small sized projects with guidance from Product Managers/Technical Leads
• May be required to perform other related duties as required and/or assigned.

Qualifications:

It's important that our group reflects the experience and viewpoints of the patients and scientists we support. To achieve that, we welcome individuals from all backgrounds and walks or life and we value the perspectives that diversity brings. Those that have experience in and around labs and life science are encouraged to apply if they can demonstrate the skills required for the job.

Required Experience and Skills:

• Bachelor's degree
• 5 years of hands-on experience within the biotech or pharmaceutical industry.
• Ability to quickly grasp new technological and scientific concepts
• Ability to demonstrate curiosity and flexible thinking to get to the underlying issue and define the problem
• Ability to demonstrate analytical problem-solving skills and the ability to work with varying levels of ambiguity across multiple projects concurrently
• Strong written and verbal communications skills and the ability to interact with both technical and non-technical stakeholders and users
• Ability to work in a team of multidisciplinary scientists and IT personnel, and operate effectively in a matrix environment; team player yet able to work independently
• Experience providing ongoing operational support for scientific research applications
• Experience supporting and collaborating closely with scientists via a LIMS, inventory management or other laboratory informatics system utilized day to day in the laboratory

Desirable experience and skills include any of the following:

• Demonstrable knowledge of problems facing scientists working a drug discovery lab
• Understanding of laboratory processes and methods.
• Familiarity with cloud-based software and terms.
• Familiarity with agile software development processes.
• Ability to work collaboratively with vendors to address business problems
• Experience working with vendor Software as a Service based/cloud solutions
• Experience with GxP and/or non GxP Product System Life Cycles and Testing practices
• Familiarity with laboratory equipment that scientists rely on (e.g. liquid handlers, weigh stations, automated freezers) and ability to analyze integration requirement needs between equipment and information system platforms

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.

Expected US salary range:
$111,400.00 - $175,300.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
Domestic

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid

Shift:
1st - Day

Valid Driving License:
No

Hazardous Material(s):
n/a

Required Skills:
Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

Job Posting End Date:
12/25/2024
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R326784