Job Description
The Information Technology (IT) division of our company collaborates with colleagues across the organization to support our patients and customers worldwide. Our team comprises energetic and innovative individuals dedicated to leveraging information and technology to drive productivity, ultimately advancing our company's global impact on medical innovation.
If you are passionate about shaping the future of IT education and thrive in collaborative environments, possess a detail-oriented and creative approach to crafting repeatable processes, and enjoy facilitating successful product launches, we invite you to join us as a Learning Execution Lead. The objective of the Technical Capability Development team is to develop the full potential of our people through deep cultivation of technical capabilities and enterprise leadership skills. We aim to provide a modern, easy, and consistent learning experience with breadth and depth of capabilities, skills, and proficiencies. This role closely partners with Information Technology, Global Learning and Development, and various subject matter experts.
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In this role, you will be responsible for delivering and executing learning experiences and driving customer satisfaction. You will have the opportunity to drive process improvements, launch engaging learning experiences, develop comprehensive training materials, and collaborate with global clients to address learning challenges. Our company is leading the transformation of IT education, consolidating diverse learning programs, and fostering a culture of continuous learning to enhance the overall learner journey.
Responsibilities
- Lead the execution of learning demand, including design, development, delivery, and hyper care/support post-release.
- Overseeing process execution, maintaining consistency and quality, tackling challenges, and ensuring operational smoothness. Review process for improvements and adjust team activities to be flexible with changes in strategic direction.
- Organize and align activities across diverse teams, nurturing cooperation and cohesive teamwork. Provide direction and manage tasks to junior members as potential team lead role.
- Responsible for handling requests from a range of stakeholders and customers, prioritizing and providing effective responses while upholding a customer-centric approach, with a focus on enhancing learner experience.
- Oversee numerous learning experiences, learning platforms, and processes with diverse IT technical experts and the Global Learning & Development team to guarantee a successful product launch.
- Create and implement standardized templates and processes for learning experiences, and procedural documents across various channels to ensure clear and effective information delivery to each target audience. Strong communication and writing skills in English.
- Assist in defining, documenting, managing, and implementing processes to guarantee seamless operations across diverse learning experiences.
- Collect feedback on learner experience and conduct data trend analysis to provide feedback on the ongoing enhancement of our learning strategies.
- Responsible for maintaining multiple communication and community channels, keeping all parties informed and engaged.
- Manage account administration, license allocation, and troubleshoot issues with the learning platform.
- Maintain positive relationships with vendors, monitor vendor performance, and address any issues.
Position Qualifications :
Minimum Education required:
- Bachelor's degree or equivalent working experience.
Required experience and skills:
- 3 years of delivering outstanding task execution, placing emphasis on customer service to ensure successful completion of processes or satisfactory issue resolution, and delivering results under pressure.
- 2 years of leading a team to execute processes and activities necessary for ensuring the success of the product. Prepared to be adaptable and maintain an open-minded approach towards changes and shifts in alignment with the strategic direction.
- Prepared to be adaptable and maintain an open-minded approach towards changes and shifts in alignment with the strategic direction.
- Excellent Decision-Making skills, demonstrating your ability to make informed and effective decisions.
- Excellent Influence skills, demonstrating your ability to steer others towards a common goal.
- Proficient in driving meetings, setting agendas, provide meeting notes/action items to meet project goals.
- Strong problem-solving skills and willingness to roll up one's sleeves to get the job.
- Proficient in Stakeholder Relationship Management, showcasing expertise in handling and navigating intricate relationships.
- Great attention to detail to follow through various learning experiences and troubleshooting issues with success.
- Skilled in verbal and written communication to generate, present, and deliver content in English.
- Customer-centric approach and capacity to adapt and respond to a diverse range of personalities.
Preferred experience and skills:
- Show a strong commitment to taking ownership and being accountable to ensure the successful handling of the end-to-end process without any issues.
- Demonstrating a commitment to delivering exceptional user experiences across all our learning programs while efficiently running operations and providing customer-focused professional service.
- Innovative and creative thinking combined with a talent for comprehending user needs and transforming concepts into impactful communication materials.
- Capability to enhance processes or anticipate potential issues to minimize learner problems and frustrations.
- Experience in creating content to produce email communications, newsletters, PowerPoint slides, how-to guides, or promotional templates.
- Ability to conduct and facilitate project meetings, deliver presentations to large audiences, take charge of group discussions, and conduct training or focus group sessions.
- An added advantage is familiarity with creating SharePoint pages, creating MS Forms, MS Teams polling, Poll Everywhere, and editing Steams videos. Experience in customizing script editor web parts (HTML) in SharePoint would be beneficial.
- Analytical thinking with a track record of deciphering data trends to extract insights for decision-making. Additional experience in constructing Power BI or Spotfire dashboards would be beneficial.
- Previous experience with customer engagement or customer support would be beneficial.
- Experience with Jira boards, Scrum methodology/ceremonies, and product modeling would be advantageous.
What we offer:
- Exciting work in a great team, global projects, international environment
- Opportunity to learn and grow professionally within the company globally
- Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases)
- Pension and health insurance contributions
- Internal reward system plus referral programme
- 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
- Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
- Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes
- Up-to-date laptop and iPhone
- Parking in the garage, showers, refreshments, massage chairs, library, music corner
- Competitive salary, incentive pay, and many more
Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Required Skills:
Accountability, Customer Satisfaction, Decision Making, Execution Excellence, IT Process Improvement, IT Project Implementation, Meeting Facilitation, Problem Resolution, Requirements Management, Taking Ownership, Waterfall Project Management, Written Communication
Preferred Skills:
Adaptive Thinking, Adaptive Thinking, Analytical Thinking, Communication, Continued Learning, Creative Approaches, Customer Engagement, Customer Satisfaction Analysis, Customer Satisfaction Surveys, Customer Service, Customer Service Satisfaction, Documentations, Innovative Thinking, JIRA Ticketing, Microsoft Power Business Intelligence (BI), Microsoft SharePoint, People Management, Positive Thinking, Practical Thinking, Presenting to Groups, Proactive Thinking, Problem Solving, Process Implementations, Process Improvements, Process Thinking {+ 8 more}
Job Posting End Date:
11/21/2024
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID:R320954