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CUSTOMER SERVICE REP I

AT McLane
McLane

CUSTOMER SERVICE REP I

Tualatin, OR

Job Description

Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information.

McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details:

  • Pay rate: $20.00 to $21.00 per hour.
  • Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
  • Get paid early. Get paid fast.
  • 401(k) with annual company match.
  • Paid holidays, vacation time, educational assistance program, and more!

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

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Other duties may be assigned.

  • Maintain customer files to ensure up to date information.
  • Research and respond to customer inquiries.
  • Manage customer requests for assistance, information, and issue resolution.
  • Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
  • Maintain regular communication with decision makers within customer organizations.
  • Train customers on various business issues and applications to maximize value.
  • Respond to various customer requests and needs.
  • Answer inquiries by phone, email, and internet response.
  • Perform other duties as needed or assigned by supervisor.
  • Other duties may be assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • High School Diploma or GED.
  • Up to 2 years of experience in a customer service role.
  • Ability to type 45 wpm and perform 10-key by touch.
  • Strong verbal and written communication skills, and organization and planning skills.
  • Knowledge and experience with Microsoft office applications.
  • Ability to prioritize pending tasks in a logical manner.
  • Ability to learn quickly and retain information.

WORKING CONDITIONS:

  • Office environment.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Client-provided location(s): Tualatin, OR, USA
Job ID: McLane-2500556
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Dental Insurance
    • FSA
    • HSA
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Internship Program