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Overview:
Mastercard aims to solve consumer disputes and improve the payment experiences for consumers, issuers and merchants. Within the Customer Experience and Disputes team our Ethoca Consumer Clarity Product is helping customers recognize and manage their recurring payments including their subscriptions. We have a suite of products including Subscription Controls , Smart Subscriptions, PCS (Payment Cancelation Services), Card Controls help customers manage their payments while significantly reducing customer friction. As a network agnostic solution, we are able to provide rich intelligence throughout the subscription and payment journey to better serve customers in the subscription ecosystem.

This role is situated within Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Role
This is an opportunity for a business-minded senior product leader who excels at developing new products to help accelerate our next stage of growth. In this role, you will work closely with our customers and partners, outline a product strategy, vision and requirements, lead business architecture and go-to-market execution of integrated solutions targeting multiple customer and regional segments. The individual will work closely with the executive team in devising comprehensive solutions to address current and emerging opportunities and will also serve as the primary product advocate for these products. This position will report to the SVP, Head of Product for Customer Experience and Disputes.

This role is focused on leading teams responsible for the product management of subscription and payment blocking products and will support activities associated with all aspects of the Mastercard product management lifecycle. The role will work closely with Mastercard Operations & Technology Leaders, Ethoca Technology, Senior leadership throughout Mastercard, Ethoca sales teams and regional C&I product teams on product support, product development and new product opportunities.

Key Responsibilities:
• Lead and evolution of the dispute & consumer experience product strategy, across your area, and ensure that a rich value proposition is delivered through our existing and new solutions;
• Deliver innovative and integrated solutions across our customer segments including card issuing banks; merchants across for enterprise, small business, and including specific vertical targets; and partner or reseller solutions for financial institutions, acquirers/ISOs and technology partners.
• Be the market face for product and service innovations, including participation in highly strategic collaboration forums and working group meetings comprised of Ethoca and Mastercards most influential merchant and card issuing customers;
• Transform the output of innovation workshops into a pipeline of emerging enhancements and new innovations; prove out the business case for emerging solutions in preparation for commercialization and market launch;
• Lead product analysis, recommendations and implementation for segmentation, solution packaging and overall commercialization, including pricing;
• Establish and maintain strong two-way communications with our go-to-market teams, customers and partners - chair periodic regional meetings and innovation workshops;
• Actively engage & collaborate with Technology & Engineering teams in creating solutions
• Support the evaluation, piloting and relaunch of existing and new products and solutions in each region; establish feedback and continuous improvement processes; develop regional product launch playbooks;
• Monitor and assess risk of both existing and emerging competitive solutions, seeking to differentiate core capabilities, features and functions to ensure consistent competitive advantage in the marketplace;
• Develop clear, convincing and data-driven business cases for significant new growth investments;
• Drive and demonstrate industry leadership across our solutions and geographies, through market-driven vision, data-driven analysis and exemplary cross-team collaboration;
• The scope of this role is international and has P&L accountability.

All About You
• Direct experience in the Payments, Subscriptions, E-commerce, Financial Services and/or Technology sectors; Experience in disputes and chargebacks preferred;
• Proven track record as a group lead or overall lead for a global product management team in complex business-to-business technology and/or payment businesses, with success through high-growth cycles;
• Strong go-to-market experience, ability to engage with internal & external stakeholders, frequently address critical & time-sensitive matters and be responsive to stakeholders
• Ability to hit the ground running, adapt quickly and take an action-oriented, roll-up-your-sleeves approach to execution that focuses on measurable results;
• Vision and passion for our business, with high energy, intelligence and self-driven motivation.
• Strategic, analytical, and systematic thinker who consistently challenges the status quo and constructively challenges the team to drive change and continuous improvement;
• Solid technical background and ability to engage with engineering teams to defined the product roadmap, assess engineering resources & timing needed to execute and ensure accountability for product delivery & usage
• Exceptional commitment to product management discipline and best practices; process-oriented, with a high attention to detail and quality on both internal team work and external products delivered to the market;
• Hands-on, resourceful and nimble, while also able to navigate a global matrix environment; consistently turns strategies into execution and measurable outcomes;
• Outstanding executive communications skills as a spokesperson for Mastercard & Ethoca across the industry, including direct experience speaking at high-profile industry events and conferences;
• MBA is preferred.

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Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.