Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
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Title and Summary
Vice President, Account Management
A combination of solid relationship & account management experience with in-depth knowledge and understanding of defining, developing and finalizing sizable RFP responses end to end.
Relationship management
• Lead and develop MasterCard's relationship with HSBC's Retail Banking & Wealth Management business globally
• Build relationships at all levels with HSBC's Group teams covering consumer payments
• Conduct quarterly business reviews and annual planning session with HSBC senior management
• Co-ordinate regular internal "team" meetings with MasterCard Account Managers who have responsibility for managing the HSBC relationships across the various regions - Europe; LAC; US; AP; MEA
Business Development
• Lead initiatives to identify and present new business opportunities to the customer that will drive incremental value to both MasterCard and HSBC, specifically three areas of focus
1.Lead, define and develop a global plan to improve Leading with Services revenue contribution across regions and markets;
1. Review the services heat maps by priority market
2. Partner with the regional leads
3. Define action plan for engagement (global versus local)
4. Build a sales pipeline to sell the services against customer needs (solution selling)
2. Customer Agreement work stream (with multiple co functional partners)
i. Co-ordinate and manage key internal cross-functional partners to ensure delivery against the customer Agreements pipe line
ii. Global Proposition development in order to define and develop strong bespoke CVP's & core global benefits to differentiate versus Visa
iii. Additional strategic enhancements to the current portfolios over and above incentives
3. Preparation, development and delivery in terms of:
i. Partner with CSC/ Loyalty / Product and Services
ii. Manage the end to end execution of Customer Business Agreements and/or Master Service Agreements
iii. New affluent multi market product launches coordination, delivery and execution
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.