Title and Summary

Trainee Systems Platform Engineer I

Job Description Summary
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Event Management team are looking for a Systems Platform Engineer to support and maintain all EM solutions by troubleshooting and providing first time resolutions to our internal customers.

Role
• Support the continued monitoring and availability of MasterCard's VocaLink services across each of the EM toolsets, and ensure a consistently high level of service at all times to meet established SLA's.
Toolsets include:
• BES
• ASI
• BMC TrueSight and Patrol Agent
• BMC Remedy
• SiteScope
• NNMi
• TripWire
• EverBridge

• Provide technical first line support for live issues and prioritise incident fixes within the EM queue.
• Create, update, and review internal tickets to document monitoring and recovery steps for the EM Team.
• Assist in reducing alerting and deliver continued service improvements and initiatives.
• Assist with EM vulnerability management to minimise risk with EM applications and servers.
• Assist with delivery of the EM project portfolio.
• Expectation to join an active on call rota to support the environment.

All About You
The ideal candidate for this position should:
• Have the ability and willingness to develop and learn new skills, tools, methodologies and processes.
• Provide moderate technical support and maintenance for monitoring technologies within the operations environment.
• Interface with customers on infrastructure related services, advancing their understanding of customer problems and experiences.
• Demonstrate team working skills with the ability to work with others and on own initiative.
• Successfully support technology domain initiatives, raising awareness of issues, challenges, and priorities
• Actively participate in interpreting escalated issues, providing guidance on unresolved common issues, and resolving open tickets.
• Possess excellent communication skills with both technical and non-technical people.
• Have a strong ability to multi-task, organise, manage, and implement first line fixes whether directly or through supervision.
• Previous experience using or maintaining any of the EM toolsets would be desirable but not essential.

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.