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Overview:
The 'Services within Mastercard' division is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Role:

• Support delivery of RiskRecon features geared towards customers managing third party risk programs
• Leverage cybersecurity and payment data to inform merchants, issuers and acquirers of fraud risk
• Acts as a business owner and manages long-term and short-term strategic initiatives for a commercialized product
• Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collects and shares user stories with engineering teams
• Roles in this family oversee product evolution, establish go-to-market strategy, optimize products and resources, implement incremental improvements within the product's life cycle, conduct ongoing care and maintenance, and manage P&L

Responsibilities

• Elicits and decomposes business requirements into platform requirements and user stories
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
• Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
• Coordinates with interdependent teams on platform product requirements
• Keeps close to the design of the user experience
• Continuously monitors feature development at the feature level adjusting throughout implementation as needed
• Reviews product demo against acceptance criteria for the feature set
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
• Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Keeps oneself updated about competitor activities and technology changes and shares it with own team
• Demonstrates basic knowledge of tools to perform product lifecycle tasks using Studio Method in a timely manner
• Develops knowledge of Mastercard products and services
• Takes initiative to build relationships with own team, contributing ideas in meetings and developing relationships with key internal partners within an assigned area
• Show eagerness to learn new business knowledge, technologies, tools or systems and make a point to offer ideas/solutions
• Monitors and reports on metrics, research and surveys
• Recommends trade-off decisions on product features/backlog items
• Prepares launches and monitors product performances, adoption, and operational health for feature sets
• Exhibits effective oral, written and non-verbal communications and delivers high quality work
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the product

Requirements :

Experience in roadmapping and writing business requirements at the epic level
• Experience breaking down requirements into features and user stories and overseeing delivery with engineering
• Excellent communication skills with experience presenting to customers and internal stakeholders
• Experience gathering user feedback and working closely with UX design
• Experience doing competitive analysis and driving go to market strategy
• Experience with Confluence, JIRA and Agile
• Experience with customer facing, scalable, and performant RESTful APIs
• An interest in fraud detection and cybersecurity.

Education / Experience:
• Experience in delivering secure solutions in Financial / Fraud Services Sector or Cybersecurity Risk Management is preferred. Broad understanding of Software Engineering Concepts and Methodologies is required.
• Bachelor's degree in Cybersecurity, Information Systems, Information Technology, Computer Science, Engineering or equivalent work experience.

Total Base Pay Range
77,000.00 - 123,000.00 USD Annual

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.