Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
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Title and Summary
Specialist Implementation-2
Overview
The Customer Implementation System (CIS) Team works in partnership with the Customer Delivery, Global Products & Services and Account Teams in the AP region focusing on providing expert consultation, leading implementation and post production project support on all of MasterCard Core and Emerging Products for our existing & new customers in the region
We have team members based throughout our Asia Pacific offices in India, Malaysia, Singapore, Japan and Australia.
Role
• Lead processing implementation projects of a technical and non-technical nature. Deliver standard implementation activities ensuring quality and reliability of the implementations
• Build and maintain effective communication channels across the regional team to share information, enhance team culture and ensure shared ownership
• Ensures customer satisfaction is measured through regular implementation administration of post-implementation and in-progress reviews. Drive projects to success metrics established with the customer and ensure application of Product Delivery best practices and methodologies.
All About You
• Self Starter with a desire to learn independently
• Understanding of payment transaction processing and industry business principles
• Ability to seamlessly integrate and implement technical solutions to meet business requirements.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.