Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Global Business Services Center is looking for a Specialist, B2B Marketing to play a vital role in efforts to win new business for Mastercard. This individual will partner closely with Global B2B Marketing to support Regional marketing, sales groups, and portfolio management teams to deliver high-quality, timely, and cohesive responses to RFPs and support content publishing activities for our internal sales hub, maintaining and ensuring efficient access to foundational sales materials.

Role

In this position, you will:

Manage RFP, RFI, and RFQ projects to completion by leveraging project management principles and discipline, along with managing content around the projects

Lead discovery calls and status updates with Sales team members, marketing teams, and subject matter experts throughout the company, focusing on collaboration and driving toward strategic priorities

Own a variety of client queries and drive them through to resolution, ensuring they are handled with due care and attention and responded to appropriately, within agreed timeframes

Serve as the primary point of contact for relationship managers, sales teams and sales support teams who have received RFPs, RFIs, and RFQs from their clients

Collaborate closely with internal stakeholders across the business to ensure consistent, timely, and high-quality responses to RFPs

Keep requesters and additional responders aware of upcoming milestones and open action items, while adjusting schedule to accommodate last minute urgent requests and reset priorities

Take responsibility for the data integrity, organization, and maintenance of core content in the RFP tool, by using established templates, following proposal-writing standards, and keeping the RFP Library up-to-date and complete with the most recent content and Best Responses

Support daily site content publishing for internal sales hub, delivering on outlined service level agreements

Serve as a point of escalation and research issues and root causes

Meet all milestones and ETAs throughout the response process while handling a large volume of requests

All About You

The ideal candidate for this position should:

Have a proven ability to apply judgment, creativity, and writing skills in developing and editing customized responses

Show strong commitment to quality control with focus on data integrity and compliance

Be capable of determining priorities, goals and objectives of work functions assigned

Have an ability to take ownership of a project and successfully manage it from start to finish while working on multiple assignments with strict and competing deadlines.

Be technically savvy with a proven ability to quickly learn new platforms and systems

Exhibit a client-focused attitude and is dedicated to offering the highest level of client service

Self-directed and well organized; must be able to work with minimal supervision

Strong written and verbal skills, with the ability to compose and present to leadership

Possess a strong problem-solving ability, attention to detail, and a well-defined work ethic

Be resourceful in gathering key information

Have knowledge in Microsoft software such as Outlook, Word, Excel, and PowerPoint

Previous related RFP work experience a plus

Previous experience with Content Management Systems, Seismic, or Adobe suite is a plus

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.