Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist
Overview
The Global Service Support team is responsible for various aspects of Loyalty products, including: merchant + campaign onboarding, offer execution, analytics (pre/post), technology and reporting functions for Merchant Funded Rewards programs. We operationalize merchant campaigns as part of MasterCard's Rewards & Offers product suite and are experts in Merchant Funded Rewards business intelligence. The team develops the processes and uses technology to execute MasterCard's Rewards & Offers Products and is constantly looking to improve all aspects of the program to become best in class. Are you passionate about Loyalty and enjoy creating impactful Rewards programs? Are you able to strategically manage complex projects while serving internal and external stakeholders? Do you excel in a fast paced and dynamic environment?
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Role
• Effectively manage the end-to end offer launch process: Understand, monitor, and manage the full lifecycle of campaigns - from pre-sales support to content creation/ingestion to reporting/analytics - by leveraging proprietary systems.
• Develop expertise on the offer launch process and maintenance required to uphold offer integrity.
• Contribute to the efficient management of: campaign pipeline, launches, audits and database.
oSpecific duties include campaign entry, budget management, reporting, contracts, and real-time campaign modifications.
• Familiarity with using CRM tools to:
ointake contracts, campaign details, budget management, and campaign assets
ooutput campaign export files, detailed reporting, and custom views/dashboards
• Be a part of the global expert team for Rewards and Offers programs; facilitate the successful execution of their domestic programs.
• Develop strong knowledge on the MasterCard Personalized Card-Linked Offers (PCLO) platform supporting the MTR and PCLO Product, and more generally, on the benefits and considerations of merchant participation in personalized, card-linked offer marketing programs.
• Become well-versed on MTR end to end flows.
• Contribute to issue resolution between functional groups and management as needed.
All about You
• Prior experience in marketing, consumer, CLO, Loyalty, or related channel preferred.
• Languages: Proficient in English (verbal and written)
• Demonstrated digital marketing campaign/offer management experience.
• SQL Experience preferred
• Experience in MS-Excel (advanced)
• Team player with an impeccable attention to detail and the ability to multi-task
• Ability to thrive in fast-paced environments.
oFlexible and able to handle rapidly changing scenarios; someone who sees 'ambiguity' as an opportunity rather than a hurdle.
• Strong interpersonal skills - the ability to build rapport and credibility quickly across functions.
oExperience working with product and/or engineering teams a plus.
• Strong problem-solving skills; the ability to resolve issues in a timely manner.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.