Main Purpose of role:

The RTP INT Technology and Operations role is a senior management role, with a reporting line to the RTP INT Entity Exec - Real Time Payments.

The role will be responsible for developing the Operations & Technology strategy and delivery models to meet the margin growth and service excellence and live operational management needs of RTP International customers.

This role will have the responsibility for the day-to-day management of the VIL RTP International services, as part of the RTP INT entity and programme.

It will also act as cover and designated alternate Technology lead for the RTP INT Entity Exec - Real Time Payments role.

The role will be a designated co-founder within the P&E model for the RTP INT VIL programme.

Overall this role will be responsible for leading two elements of the function which will drive success for RTP and Mastercard:

• A clear and robust Technology strategy across the RTP live markets
• Partnering across multiple internal functions to coordinate activities linked to RTP live services and stability and those technology services supplied via wider Mastercard and Technology eg. Biz Op's, Technology, Customer Services, Tech Op's.
• Enhancing our internal technology services provided from key stakeholders and influencers
• Demonstrating thought leadership and the ability to evolve the technology, services, resilience and margin growth (cost vs revenue demands of RTP INT products/services)
• Negotiate outcomes that impact performance for the Technology function
• Represents Mastercard externally on sensitive issues falling within their expertise
• Leading authority with deep expertise
• Trusted advisor to the Exec on strategic decisions
• Redirects the organization

Main Responsibilities:

The main responsibilities of the product focus will be responsible for defining the overall technology strategy, defining the technology roadmap, designing product and technical enhancements (estimates and backlogs) to achieve margin and growth of the business. Responsibilities all include, but are not exhaustive:

• End to end responsible for RTP technology and services within scope of the current live markets and under the remit of the RTP VIL entity.
• Oversee daily technology and business operations of the company and evaluate performance by analyzing and interpreting data and metrics
• Take responsibility for the leadership, management and development of the RTP product teams
• Responsible for the end-to-end delivery of all software development and changes
• Ensure a robust and forward-looking IT strategy is in place to focus the business on leading innovation for the industry
• Support the Product and CAM lead in complex, high impact negotiations, execution of the customer contracts, leveraging and collaborating with global resources.
• Ensure the development, take-up and consistent use of best practice in technology, product and engineering and service delivery management approaches.
• Undertaking budgeting and reporting through appropriate review cycles for all products / services and countries.
• Develop the capability, functionality, and capacity for growth in current and future service offerings; deliver approved programmes to time, cost and quality baselines.
• Responsible for the build, deployment, and maintenance of all RTP INT solutions, required to meet current and future demand
• Maintain a cost effective balance of resources by selecting and engaging permanent, contract, and partner staff.
• Ensuring that the Customer Service Support and Operational Relationships, Service Assurance and Transition, ITSM processes and the 24 x 7 1st line Operational Response are operating effectively - as they are supplied through a complex matrix within Mastercard
• Responsible for assuring the service availability and SLAs for all RTP INT services and countries
• Responsible for building capabilities within team in 1st line operational business and 1st line technology risk capability
• Ensure robust controls to mitigate operational risk and regularly trial business continuity procedures.
• Drive continuous improvements in customer service and ensure that all customers receive the same high level of care and a consistent experience
• Responsible for Systems Platform Architecture - business engagement, service design, technology architecture and vendor engagement
• Determine and sponsor key business technology and operational initiatives as opportunities arise taking into account the company's commercial position; increasing revenue and maintaining optimised costs should be at the fore of business activities.
• Measure effectiveness and efficiency of operational processes both internally and externally and find ways to improve processes
• Provide mentoring and coaching to employees and share timely feedback

Knowledge and expertise (technical / role specific)

Essential:
• Experience in payments and managed service environments (with implementation of account-to-account payments and associated applications of particular merit).
• Relevant experience of working in a complex (preferably multi-national) stakeholder environment that includes complex customers and regulators.
• Ability to articulate themselves clearly and concisely to a broad range of senior and junior stakeholders, acting as a bridge as well as guide for the implementation of new capabilities.
• Strong influencing skills; organizationally savvy
• Experience working with regulators e.g BSP, FedNow, Bank of England supervision etc
• Experience of presenting and communicating at board level
• Communication - requires effective communication skills - both written and oral - to deal with large diverse customer base internal and external
• Problem solving - excellent analysis and deductive skills
• Extensive customer facing experience including extensive account management - passion for excellence.
• Able to form successful relationships and gain credibility at all levels in an organisation.
• Experience supervising, developing and coaching Customer Account Management / Relationship Management teams to serve complex countries/regions.
• Skilled at building high performing teams and developing top talent, ensuring compliance to goal setting and performance processes.
• Experience supporting senior leadership team with key strategic decisions.
• .
• Good communication, presentation and interpersonal skills including the ability to work with and influence people across the matrix organization.
• Solid people management skills, acting with integrity and credibility.
• Demonstrates strong self-awareness, open to different approaches and ideas, and can adapt easily in different situations.

Qualifications

Desirable:
• Educated to degree level or equivalent experience in a relevant field.
• Postgraduate qualification (MBA or equivalent in a relevant field).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.